The Role
Provide in-person and phone administrative support for a federal program: greet and check-in applicants, verify identities and documentation, access government databases, assist with account creation and applications, schedule interviews, compile daily performance reports, and notify inspection staff of adverse information.
Summary Generated by Built In
TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.
This role will support the federal government and all applicants MUST be local to the Long Island/East Meadow area.
**Please Note**
To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
MUST dress in professional business casual attire.
MUST have a reliable source of transportation.
The ideal candidate will manage records, assist with applicant processing, and perform a variety of administrative tasks in a fast‑paced environment.
This role will support the federal government and all applicants MUST be local to the Long Island/East Meadow area.
**Please Note**
To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
MUST dress in professional business casual attire.
MUST have a reliable source of transportation.
The ideal candidate will manage records, assist with applicant processing, and perform a variety of administrative tasks in a fast‑paced environment.
Responsibilities:
- Greet and check-in applicants.
- Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
- Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
- Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
- Check applicant-supplied information by accessing government databases.
- Provide performance reports.
- Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
- Schedule interview appointments in the Trusted Traveler Programs Internal.
- Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
- Assist the public with membership card activation.
Qualifications:
- U.S. Citizen.
- Willing to go through an intense background check
- High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
- Active Tier 4 Public Trust, or the ability to obtain and maintain one.
- High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
- Two (2) years of general administrative experience with customer interface.
- Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
- Two (2) years of related undergraduate study may substitute for experience.
About
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
Skills Required
- U.S. Citizen
- Willing to go through an intense background check
- High school diploma or GED from an accredited institution
- Active Tier 4 Public Trust, or ability to obtain and maintain one
- Two (2) years of general administrative experience with customer interface
- Two (2) years of experience with Microsoft Office products (Word, PowerPoint, Excel, Access, Outlook, Visio)
- Two (2) years of related undergraduate study may substitute for experience
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The Company
What We Do
TeleSolv provides business process and systems integration support to a variety of Federal agencies. Our experienced professionals maintain applicable industry certifications that include PMP, ITIL, Six Sigma, CSSP, and CRM. Our support ranges from assessing enterprise‐wide programs and implementing process improvements to supporting operational activities and business processes within centralized and distributed business environments.
