At Tom James Company, an administrative assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. This role directly supports the top-producing sales professional amongst a team of hard-working individuals.
Location: Atlanta, GA
Daily in office attendance required
Compensation: $40,000–$50,000
Includes a monthly performance-based bonus with eligibility beginning after 6 months of employment
We offer a generous PTO plan, paid holidays, and a 401(k) plan. A full range of medical, financial, and/or other benefits available on an op-in basis
Employment Status: Full-time, 40 hours per week; hourly/non-exempt
Responsibilities:
Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment
Organizing and scheduling client appointments and fittings
Exercising knowledge of geography and timeline layout based off location
Manage and maintain incoming texts and emails through the sales professional
Sending reminders & appointment confirmations daily
Monitoring all open orders and consistently checking on order statuses
Building relationships with the factory leads and maintaining communication with necessary contacts
Organize communication tracking and maintain current statuses
Accompany sales professional on a full day of client meetings once a week, gaining knowledge of the business and covering weekly responsibilities
Coordinating and maintaining all client orders/files
Communicating regularly with the sales professional and other members of the store team
Maintaining a professional image when contacting factories, corporate office, clients, and outside vendors
Sending monthly product texts to clients as needed
Meeting with the sales professional to set goals and expectations monthly
Organizing inventory alongside teammates
Pursuing efficiencies for processes and communication as needed
Picking up and delivering client items as needed
Entering customer data into CRM system
Requirements:
Two years’ office-related experience is required
Experience with a sales-oriented environment is preferred
On-site attendance is required
Confident worker & team player
Strong communication skills (verbal & written)
Proactive problem-solving skills
Excellent organizational skills
Outstanding time management skills
Professional customer service skills
Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
Possesses basic accounting skills (such as balancing accounts)
Enjoys being flexible and multitasking
Motivated to tackle challenges
Able to bend and lift 30 lbs.
Valid Driver’s License required
Skills Required
- Two years of office-related experience
- Experience in a sales-oriented environment
- On-site attendance in Atlanta, Georgia
- Strong verbal and written communication skills
- Proactive problem-solving skills
- Excellent organizational skills
- Outstanding time management skills
- Professional customer service skills
- Proficiency with Microsoft Office and Google Docs, Sheets, and Forms
- Basic accounting skills, such as balancing accounts
- Ability to bend and lift 30 pounds
- Valid driver's license
- Confident, flexible, motivated team player able to multitask
Tom James Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tom James and has not been reviewed or approved by Tom James.
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Retirement Support — Programs include a 401(k), profit sharing, and employee ownership that emphasize long-term wealth building. These elements are presented as meaningful advantages for tenured employees.
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Healthcare Strength — The package spans major medical, dental, vision, life insurance, and both short- and long-term disability. Coverage breadth is positioned to provide peace of mind for individuals and families.
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Leave & Time Off Breadth — PTO is characterized as generous and a strong component of the package. Time-off allowances complement the broader benefits suite.
Tom James Insights
What We Do
Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality. Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer. The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth. The Tom James Company operates offices in 37 states, the United Kingdom, France, Holland, Germany, Australia & Canada. If you would like to learn more about our service and products, get in touch or visit our website at www.tomjames.com
