POSITION SUMMARY:
Serves as an administrative liaison for Orthopedic Surgery patients, physicians, APPs, referring providers, insurers, and outside facilities. Key assigned responsibilities include administrative coordination of provider-related forms and documentation requests, including FMLA, disability, work-status, return-to-work, workers’ compensation, PT/OT, insurance, and other patient or third-party forms. Supports referral, scheduling, registration, fax, phone, and general administrative workflows as needed to facilitate access to care and communication across the department.
Position: Administrative & Referral Coordinator
Department: Orthopedic Clinic
Schedule: Full Time
ESSENTIAL DUTIES & RESPONSIBLITIES:
Provider Forms / Documentation Coordination
Coordinates provider-related forms and documentation requests for Orthopedic Surgery physicians and APPs, including FMLA, disability, work-status, return-to-work, workers’ compensation, PT/OT plans of care, insurance forms, and other patient or third-party forms. Receives, reviews, tracks, routes, faxes/scans/uploads, and follows up on forms and related correspondence. Reviews available documentation/EMR to locate administrative and provider-documented information needed to support form completion and escalates clinical questions appropriately.
Registration / Admission / Pre-Scheduling
Supports registration, demographic verification, insurance verification, authorization information, and related patient access workflows as needed.
Referral Management
Supports referral and authorization workflows, communicates with insurers/outside facilities, documents approval information, and assists with follow-up on incomplete or delayed items.
Appointment Scheduling
Supports scheduling-related workflows as needed, including patient communication, provider schedule coordination, and cross-coverage for appointment-related administrative needs.
Training / Orientation Support
Attends required training and supports workflow standardization, tracking tools, and department processes related to forms, referrals, scheduling, and administrative workflows.
Performs other duties as needed.
JOB REQUIREMENTS
EDUCATION:
High School diploma required. Additional professional certifications or completion of business school preferred.
EXPERIENCE:
Knowledge of insurance products and referral scheduling experience preferred. Experience in ambulatory care, surgical specialties, orthopedics, rehab/PT/OT, medical records, or provider support preferred. Familiarity with medical terminology and provider-related forms, including FMLA, disability, workers’ compensation, and return-to-work documentation preferred.
KNOWLEDGE, SKILLS, & ABILITIES:
Ability to review available documentation/EMR to locate administrative and provider-documented information needed to support forms, referrals, authorizations, and related workflows.
Familiarity with medical terminology and provider-related documentation
Working knowledge of managed care: overall understanding of HMO, PPO, and others; proficient knowledge of process of obtaining insurance approvals, referrals, billing, and co-payments.
Experience handling patient flow is helpful
Requires strong computer skills and knowledge of the PC applications. Windows environment and Microsoft Office products preferred. Knowledge of registration systems a plus.
Excellent English communication skills (verbal and written).
Excellent professional demeanor. Must be able to work effectively with all levels of staff and management
Excellent interpersonal skills. Must be able to show empathy and be courteous and diplomatic with patients.
Must frequently work independently, take initiative and handle multiple tasks with conflicting priorities
Team player with ability to work cross-organizationally to get issues resolved.
Ability to maintain confidentiality.
Compensation Range:
$21.39- $30.05This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- High school diploma
- Ability to review EMR and locate documentation needed for forms and referrals
- Strong computer skills and knowledge of PC applications
- Working knowledge of managed care (HMO, PPO) and insurance approval/referral processes
- Excellent English communication skills (verbal and written)
- Ability to maintain confidentiality
- Ability to work independently, take initiative, and handle multiple tasks/priorities
- Team player with ability to work cross-organizationally
- Knowledge of insurance products and referral scheduling experience
- Experience in ambulatory care, surgical specialties, orthopedics, rehab/PT/OT, medical records, or provider support
- Familiarity with medical terminology and provider-related forms (FMLA, disability, workers' compensation)
- Windows environment and Microsoft Office products
- Knowledge of registration systems
- Experience handling patient flow
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
