The Role
Coordinate and schedule installation appointments, confirm daily installations, track schedules, manage customer contracts and paperwork, and write up phone sales. Provide payroll and administrative support, handle customer and associate calls, order supplies, file records, and process accounts payable invoices and installation receivables.
Summary Generated by Built In
Summary:
- Coordinate, prioritize, and schedule installations.
- Use Telemar system to schedule installation appointments.
- Confirm all installation appointments daily.
- Use IBT to track all scheduled installations.
- Use O2C Portal to manage customer contracts and associated paperwork.
- Write up phone sales.
- Other duties as assigned, which may include but are not limited to:
- Act as payroll liaison/Enter time tickets into OTM.
- Assist with Ops Support/Administrative duties including but not limited to ordering supplies, filing, backup when Lead Admin is out.
- Handle incoming customer/associate relations calls.
- Process accounts payable invoices.
- Process receivables (installation checks).
Education/Certification:
- High School diploma or equivalent.
Experience:
- One (1) to two (2) years of experience.
Skills:
- Abilty to handle multiple tasks.
- Strong communication and customer service skills.
Skills Required
- High school diploma or equivalent
- One to two years of experience
- Ability to handle multiple tasks
- Strong communication and customer service skills
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
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The Company
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
