Administrative Operations Specialist

Your Role

• Prepare and process all documentation related to client onboarding, ad-hoc maintenance requests, and asset transfers
• Act as a primary point of contact for Client Service teams around all operational and tactical service matters
• Follow processes and workflows in CRM for all client service-related issues and partner with Operations Manager to drive and enhance processes
• Gather, organize, and input client data into the CRM (Salesforce); manage data accuracy and integrity and keep records current
• Execute account maintenance tasks such as, account terminations, and other special requests as directed
• Handle money movement requests including distributions, journals, trades, and asset transfers
• Research and handle incoming inquiries from Client Service teams related to the troubleshooting and review of complex account needs
• Monitors daily custodial alerts including service changes, new account opening, money movement, trading, etc.
• Partner with Operations Manager and internal teams to document, review, and update firm policies and procedures
• Participate in team meetings and collaborate with operations leadership team on ad hoc projects and/or initiatives designed to streamline firm policies and procedures around client and team support
• Provide support and respond to task requests from team members in a timely and accurate manner; follow up to ensure completion

Your Experience

• Minimum of 2 years of relevant experience in financial services industry required; preferably with a Registered Investment Advisor (RIA), investment management firm, or bank
• Undergraduate degree desired; Business, Economics, Finance, or Accounting preferred 
• Excellent interpersonal and verbal/written skills
• Self-motivated with a proven ability to work in a fast-paced, deadline oriented, evolving work environment
• Excellent organization, prioritization, and time management skills
• Must be detail oriented with a high degree of accuracy
• Takes pride in providing exceptional support and consistency to clients and the team
• Strong computer skills; proficiency in Microsoft Office products (Word, Excel, Windows) required
• Knowledge of Salesforce CRM, Tamarac, and banking or financial custodian platform preferred
• Expected to learn other position-related systems on the job
• This role is an in-office, full-time, and non-exempt position. Hours are Monday through Friday - 8:00 am - 5:00 pm Scottsdale time. We are a work from office culture with lots of flexibility.

Compensation:

• This role includes a competitive base salary.




Ownership & Financial Wellbeing

• Fully paid medical, dental, and vision coverage for employees

• 401(k) with 100% match up to 3% of annual compensation

• Equity ownership opportunities for every employee

• New Business Incentive Program

• Generous employee referral bonus

• Cell phone data reimbursement

• Financial planning services discount for employees and immediate family members




Time & Flexibility

• Minimum 3 weeks PTO starting Day 1

• Winter Break, Summer Friday flex-days, and 10 paid holidays

• Unlimited Volunteer Time Off plus company grant matching

• Heavily subsidized transit




Growth & Development

• 100% reimbursement for required training, certifications, licensing, and dues

• Personal career development plans

• Richer Life Business Partner (coaching for all employees)

• Mindful Emotional & Social Intelligence training

• Annual professional & personal wellbeing stipend




Connection & Community

• Quarterly team-building events

• Regular social events

• Employee-led book clubs, committees, and affinity groups




Family & Milestones

• Paid Parental leave (13 weeks for birthing parent and 6 weeks for non-birthing parent)

• Adoption benefits

• Anniversary milestone celebrations, including a 3-month paid sabbatical at 10 years