Administrative Operations Manager

Inside the Role

The Administrative Operations Manager is a critical leadership position within the Canton Parts Distribution Center (PDC), driving operational excellence and customer satisfaction. This role oversees centralized administrative operations with a focus on receiving and shipping, ensuring compliance, accuracy, and efficiency. Reporting to the PDC Manager, this position aligns administrative tasks with operational goals, fosters a culture of accountability and continuous improvement, and collaborates across functions to resolve complex challenges. The ideal candidate will have a strong background in WMS systems, inventory management, and team leadership, with a passion for process optimization and cross-functional collaboration.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA 

Administrative Operations

• Supervise centralized office functions, including clerical operations for DView and SAP’s Extended Warehouse Management (EWM).
• Ensure alignment of administrative tasks with operational goals and timelines.
• Manage non-production material procurement and inventory.
• Serve as Business Systems Owner for EWM.

​Team Leadership

• Provide direct supervision to 6-member office team responsible for receiving and shipping.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct performance evaluations and identify training needs.

Cross-Functional Leadership

• Collaborate with Material Planning, Procurement, IT, and external suppliers to resolve delivery exceptions and ensure sustained countermeasures.
• Serve as EWM subject matter expert for IT projects and issue resolution.
• Coordinate inter-department processes with receiving and shipping dock teams.

​Process Improvement

• Leverage data and KPIs to identify trends, drive efficiency, and enhance team performance.
• Develop and update standard operating procedures (SOPs) for administrative operations.
• Collaborate with cross-functional teams to align quality and clerical workflows with facility objectives.

 

Knowledge You Should Bring 

• Bachelor’s degree in Business Administration, Operations Management, or a related field or 8 years of related experience in lieu of degree.
• Minimum of 5 years in quality assurance, inventory management, or clerical operations within a distribution or logistics environment.
• Proven leadership experience managing teams in a fast-paced setting.
• Strong knowledge of WMS systems (e.g., EWM, DView), ERP systems (e.g., SAP ECC or S/4 HANA), and inventory management practices.
• Excellent communication, organizational, and analytical skills.
• Ability to drive process improvements and manage cross-functional collaboration.

 

Exceptional Candidates Might Have

• Advanced certifications in quality management (e.g., Six Sigma, ISO Auditor).
• Extensive experience with complex WMS platforms.
• Proven success in implementing large-scale process improvements.
• Demonstrated ability to resolve complex customer or inventory challenges.
• Strong background in data analysis and decision-making through advanced KPIs.
• Experience managing cross-functional teams in a multi-site logistics environment.

#LI-LL1 #LI-Onsite

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Canton, OH US. Relocation assistance is not available for this position.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.