Curtis Power Solutions
Richmond, VA
Summary: This position supports all aspects of corporate & branch operations with a strong focus on administrative, business systems support and process management.
Key Responsibilities:
- Provides administrative, organizational, and strategic support to senior leadership.
- Provide executive-level communications and materials, and serves as a key liaison between executives, internal teams, and external partners.
- The position requires exceptional discretion, sound judgment, strong communication skills, and the ability to prioritize competing demands in a fast-paced environment.
- Must support and comply with all policies and procedures established at the corporate or branch level.
- Job will require up to 25% travel to other branches for support, process oversight, training, and meetings.
- Additional duties may be assigned.
Additional Support Responsibilities:
- Management of department administrative processes. Understanding, analysis, evaluation, and measuring of all processes and procedures are essential and required.
- Continuously developing / implementing new innovative processes and continually improving existing processes.
- Provide training and support of the Procede/Excede software, Warranty / CIF process, Teams Up calendar, Time Card entry, Go Canvas, and any current or new Technology used for the Service Department.
- Onboarding support & training of new office team members.
- Providing information and responding to requests from corporate office departments such as Credit, HR/Payroll, and Accounting.
- Perform bi-weekly WIP reviews at a corporate level to identify any locations falling behind in timely closing of RO’s and to identify any potential risks or issues.
- Providing monitoring and analysis of service metrics leading to identification of potential issues and concerns.
- Management of all PM agreements/contracts and reconciliation of the Pre-Paid PM account.
- Provide support of assigned special projects from ELT.
- Manage and support branch personnel in the knowledge of warranty coverages / terms / requirements, claim creation, and claim submission.
- Facilitate both ILT & WBT for new branch personnel assigned to handle warranty claims and conduct monthly online meetings to communicate updates and review topics.
Qualifications
- 5–10 years in administrative support or similar
- Strong business acumen, organizational, and communication skills
- Microsoft Office Suite
- Bonus: power generation or industrial application experience
Why Indel Power Group
- Competitive compensation package, DOE
- Rewarding work environment
- Opportunities for relocation & advancement
- Long established, family owned business
Benefits
- Excellent medical, dental, & vision coverage
- Health savings account
- Short-term/long-term disability and employee life insurance
- 401k, with matching
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Eight Paid Holidays
- Employee Referral Program
- On the job paid training
- Company events and employee recognition programs
Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Skills Required
- 5-10 years in administrative support or similar
- Strong business acumen, organizational, and communication skills
- Microsoft Office Suite
- Power generation or industrial application experience
What We Do
The Indel Power Group portfolio encompasses all aspects of on-highway, marine, industrial, oil and gas, and power generation markets across six subsidiary companies. To facilitate and maintain the success of our subsidiaries, we offer support for day-to-day operations across business units. We strive to uphold our family-focused values, remain well-trusted distributors of high-quality products and parts, and provide outstanding service and preventative maintenance. Indel Power Group’s brands are positioned to deliver an exceptional customer experience by offering industry-leading products from well-trusted OEMs, guaranteeing cost-effective and comprehensive solutions.
