Assistant Operations Manager

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

About the Role

As Assistant Operations Manager, you will oversee core administrative workflows, support transcript production and finalization, and help maintain operational efficiency across the business. You will work closely with Operations Managers, Project Management, and other internal stakeholders to ensure requests are handled promptly, documentation is accurate, and processes continue to run effectively. This role is well suited to someone who enjoys hands-on coordination, takes ownership of their work, and is always looking for ways to improve workflow and service delivery.

What You Will Be Doing

• Oversee administrative operations for the Singapore Court Reporting business and help ensure workflows are managed efficiently and consistently.
• Support and guide administrative staff in the coordination of transcription production and transcript finalization, with a strong focus on accuracy, quality, and timeliness.
• Respond to client requests promptly and professionally, ensuring clear communication and reliable follow-through.
• Coordinate with internal teams and external stakeholders to support smooth service delivery and day-to-day operational needs.
• Maintain accurate data entry, records, and operational documentation across internal systems.
• Oversee invoice preparation and billing administration, ensuring accuracy and completeness of financial documentation.
• Prepare and consolidate management and client reports in a timely and accurate manner.
• Support compliance with internal policies, client requirements, and relevant regulatory standards.
• Participate in user acceptance testing and provide practical feedback to support improvements in systems and workflows.
• Monitor administrative processes and identify opportunities to improve efficiency, consistency, and operational resilience.
• Provide hands-on support during peak periods, urgent requests, or changing business priorities to maintain continuity of service.

What We Are Looking For

• Diploma or Degree in Business Administration, Management, or a related discipline.
• At least 5 years of relevant experience in operations, administration, or service delivery support.
• Strong organizational skills with excellent attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication skills and confidence in dealing with clients, internal teams, and external stakeholders.
• Proficiency in Microsoft Office and familiarity with data entry, document management, CRM, or ERP platforms.
• A proactive, solutions-oriented mindset with a focus on continuous improvement.
• Experience supervising or guiding administrative staff would be an advantage.
• Willingness to support occasional business needs outside standard office hours, in accordance with local employment regulations and business requirements.

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement

• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.