Administrative Data Controller

Global Blue has developed a Centralised Service Centre (CSC) in central Europe to centralize many of the administration tasks from the local subsidiaries. Global Blue wants to extend its SCS offering and be opened for new countries and offer better service.

From first contact with the form in processing through to invoicing to the merchant and archive.

The main aims are to:

1. Perform the activities related to TFS processing (core activities listed below)

2. To ensure we process to invoice in a quick and efficient way

3. Ensure we have quality control measures in place

4. To make sure we manage the processing activities related to all TFS service offerings (IR, ER, e – mail, etc.)

Responsibilities

· Quality control – ensuring that what we process to the invoicing and refunding is of a high quality

· Data entry of information required by system

· All processed forms are prepared for further handling in a systematic and retrievable way

· Processing speed – sort, preparation, process and invoicing in defined time

· Sorting and selecting mistakes from processed bundles based on documents and instructions from individual teams. Subsequently, bundles are ready for archiving.

· Reporting related to processing KPIs

In addition to the core activities there are may be general administration tasks assigned that are linked to the processing scope and responsibilities.

Additional:

· Administration – [80%]

· Reports Management – [10%]

· Business Development - [10%]

Main KPI’s

· Speed – IDSO & Forms processed per hour

· Quality – Correctly processed forms

Skills

· English – basics/intermediate

· Microsoft Office – Advanced

· Good communication skills

Qualifications and education requirements

· Secondary education with graduation

· Active approach to work

· Analytical thinking

The position holder would benefit from having worked in an operational environment with high volume, time critical elements. Experience of working to KPIs and quality measures also a benefit.