The Role
Provides front-office customer service, manages calls and correspondence, maintains records and office supplies, coordinates event and training logistics, handles customer feedback, updates databases, and prepares weekly customer relations reports.
Summary Generated by Built In
key responsibilities
1. Front Office & Customer Service Management
- Receive and attend to clients, visitors, and phone inquiries professionally, maintain front desk, and ensure excellent customer experience.
2. Communication & Correspondence*
- Handle incoming/outgoing mails, emails, WhatsApp enquiries, and draft official letters, memos, and responses to customers.
3. Office Administration & Records
- Maintain filing system, office supplies inventory, staff attendance, meeting schedules, and ensure smooth day-to-day office operations for all 4 departments.
4. Event & Training Coordination Support*
- Assist Event/Training Officers in booking venues, contacting participants, preparing training materials, and following up with clients post-event.
5. Customer Database & Feedback Handling
- Keep updated customer database, handle complaints/feedback, follow up on service delivery, and prepare weekly customer relations report for management.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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