Major Responsibilities
- Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
- Detail of job details as follows;
- Install and service backlog management
- Install and service job scheduling/filling schedule gaps
- Managing install/monitoring permits
- Managing missing paperwork/Scanning all install and service paperwork when needed
- Field Tech and Advisor phone calls/emails
- Update customer accounts
- Scheduling vendor meets
- Assist with customer credits or cancellations
- Additional tasks may be assigned by Management
Qualifications -
Knowledge, Skills and Abilities
- High School diploma or equivalent.
- Preferred Six (6) months of experience.
- Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.
- Must be able to handle multiple tasks.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
Skills Required
- High school diploma or equivalent
- Six months of experience
- Basic computer knowledge (Microsoft Word)
- Basic computer knowledge (Microsoft Excel)
- Typing skills
- Ability to handle multiple tasks (multitasking)
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
ADT Insights
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
