Major Responsibilities
- Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
- Detail of job details as follows;
- Install and service backlog management
- Install and service job scheduling/filling schedule gaps
- Managing install/monitoring permits
- Managing missing paperwork/Scanning all install and service paperwork when needed
- Field Tech and Advisor phone calls/emails
- Update customer accounts
- Scheduling vendor meets
- Assist with customer credits or cancellations
- Additional tasks may be assigned by Management
Qualifications -
Knowledge, Skills and Abilities
- High School diploma or equivalent.
- Preferred Six (6) months of experience.
- Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.
- Must be able to handle multiple tasks.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
Skills Required
- High School diploma or equivalent
- Six (6) months of experience
- Basic Computer knowledge in Microsoft Word and Excel
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Healthcare Strength — Health coverage includes multiple medical plan choices with dental and vision, plus well-being resources and an employee assistance program. Offerings emphasize broad coverage areas with employer-paid basics like short-term disability and basic life insurance.
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Retirement Support — A 401(k) savings plan with company matching is a core element of the package. Retirement programs are positioned to support long-term financial security alongside other financial tools.
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Leave & Time Off Breadth — Paid time off, paid holidays, and paid parental leave are available, with options to purchase additional PTO and support for other leaves. Time-away programs are complemented by flexibility elements noted across roles.
ADT Insights
What We Do
ADT is the most trusted brand in smart home and business security. Through innovative products, partnerships and the largest network of smart home security professionals in the United States, we connect and protect what matters most to our customers at home, work and on the go. For more information, visit www.adt.com.
