Description
About us
Atronic Alarms is a locally owned and operated security company serving both residential and commercial customers. We specialize in security and fire alarm systems, video surveillance, access control, and automation solutions. Our reputation is built on customer service, long-term relationships, and dependable protection for our community.
Position Overview
We are seeking a detail-oriented, customer-focused Administrative Assistant to support our sales, billing, and operations. This role is critical to maintaining smooth day-to-day administrative functions and delivering an excellent customer experience. The ideal candidate is comfortable with technology, communicates clearly, and takes pride in organization and follow-through.
Responsibilities
Duties include, but are not limited to:
- Answering incoming phone calls and managing/responding to emails
- Receiving, distributing, and tracking sales leads
- Taking customer payments via credit card, ACH, and processing check payments
- Contacting customers regarding past-due invoices and failed auto-draft payments
- Handling customer cancellation requests, including retention efforts and processing cancellation paperwork
- Converting approved sales proposals into work orders
- Invoicing customers for completed work and recurring monthly services
- Producing and distributing insurance certificates and assisting customers with obtaining alarm permits
- Maintaining accurate customer records and ensuring data is entered correctly and consistently
- Supporting multiple departments and helping keep daily operations running smoothly
What We're Looking For
We are seeking a positive, organized, and self-motivated professional who thrives in a fast-paced environment and takes pride in delivering exceptional customer service. The ideal candidate will possess:
- Excellent communication and customer service skills
- Strong attention to detail and a commitment to accuracy
- The ability to prioritize, multitask, and manage competing responsibilities effectively
- A calm, professional demeanor when handling busy periods and challenging situations
- A proactive attitude with the ability to work independently and take initiative
- Strong organizational and problem-solving skills
- The ability to collaborate effectively with coworkers while supporting team goals
- A willingness to learn, adapt, and contribute wherever needed
The Right Person for This Role
You will be successful in this position if you:
- Enjoy helping customers and creating positive experiences
- Stay organized while juggling multiple tasks and deadlines
- Take ownership of your work and follow through on commitments
- Work well with others and contribute positively to the team culture
- Remain calm under pressure and can shift priorities as business needs change
- Thrive in a busy, fast-paced office environment where no two days are exactly the same
This position is ideal for someone who enjoys being the hub of daily office operations, solving problems, helping both customers and coworkers, and taking pride in keeping things running efficiently.
What We Offer
- Stable, full-time position with a locally owned company
- Supportive team environment
- Opportunity to grow within the company
- Competitive compensation based on experience
Benefits:
- Schedule: Monday–Friday, 8:00am–5:00pm
- Time Off: 8 paid holidays per year + PTO
- Retirement: 401(k) with company match
- Growth: We promote from within—real advancement opportunities!
- Culture: Team lunches, special outings, and recognition events
- Coverage: Atronic pays 75% of employees’ Medical, Dental, Vision, Life, and Disability insurance
Requirements
- Strong customer service and communication skills
- Administrative or billing experience preferred
- Detail-oriented with good follow-up habits
- Comfortable with computers and technology
- Ability to multitask in a fast-paced office environment
Skills Required
- Excellent communication and customer service skills
- Detail-oriented with strong follow-up habits
- Comfortable with computers and general office technology
- Ability to multitask, prioritize, and work in a fast-paced office environment
- Administrative or billing experience
- Experience processing customer payments (credit card, ACH, checks) and invoicing
- Maintain accurate customer records and convert approved proposals into work orders
What We Do
Atronic Alarms is a family-owned and operated electronics integrator specializing in custom security, life safety, and automation systems for residential and commercial customers, serving the Midwest since 1982.
