Administrative Clinic Support Lead

We are recruiting for a mission-driven Administrative Clinic Support Lead to join our team!

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

DH EYE CLINIC PAV L

Job Summary
Under general supervision, coordinates assigned employee duties and manages allocation of personnel resources in assigned clinic to ensure efficient patient flow. Trained in all aspects of back-office clinic operations, including but not limited to: Outpatient registration, patient scheduling, clinic schedule template building and maintenance, and supply ordering and management. Makes recommendations for re-training and trains new hires. Works collaboratively with clinicians, department leadership, supervisors, and managers to ensure continuous clinic flow by monitoring daily clinic schedules and registration processes.
Essential Functions:

• Provides administrative clinic support to include but not limited to time and attendance, help desk tickets, supply ordering and maintenance, and other duties as assigned. (10%)
• Performs template maintenance; new provider template requests, schedule building, and schedule changes. (20%)
• Answer telephone inquiries; screens calls; routes calls and takes messages, registers and schedules patients. (20%)
• Delegates job assignments and monitors workflow. Monitors and tracks employee daily assignments. (20%)
• Address customer service issues and uphold high level of customer service amongst administrative staff at all times. (5%)
• Prepares correspondence, documents, onboarding material, and reports in a variety of programs including Adobe Acrobat, PowerPoint, and Word. (5%)
• Works with and under the direction of clinic manager to initiate formal/informal activities with employees to develop departmental cohesion and collegiality. (5%)
• Works with and under the direction of clinic manager to actively identify problems and opportunities for improvement; identifies appropriate solution, and involves others in the implementation process. (10%)
• Identifies and escalates system problems, environmental issues, and employee issues as appropriate to the clinic manager and nurse supervisor. (5%)

Education:

• No High School Diploma and/or No GED

Work Experience:

• 1-3 years 3 years of experience in an administrative, clerical, or operations role. Required
• 4-6 years Administrative or operations-based experience preferred

Licenses:

Knowledge, Skills and Abilities:

• Adept at learning new technologies to perform data entry, manage calendars, and create reports.
• Proficient in Microsoft Office applications.
• Strong time-management and organizational skills
• Excellent communication skills both written and verbal

Shift

Days (United States of America)

Work Type

Regular

Salary

$21.65 - $30.31 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.