Everforth ECS is seeking an Administrative Assistant to work at the NOAA Aircraft Operations Center in Lakeland, FL.
The candidate must provide high-level administrative and operational support to the Aircraft Operations Center (AOC) Front Office. The incumbent will serve as the primary point of contact for the office, ensuring seamless coordination of schedules and travel for the Commanding Officer (CO) and Deputy Director (DD) while maintaining a professional and welcoming environment.
Salary Range: $14.00 - $16.00/hr
Preferred QualificationsCommunications & Reception
- Manage the primary front office phone line, responding to inquiries with a polite and professional demeanor.
- Serve as the first point of contact for visitors, including senior government officials, industry partners, and "Very Important Persons" (VIPs).
- Screen and direct communications to the CO and DD, ensuring urgent matters are prioritized appropriately.
Travel Management
- Serve as the one of the three-travel coordinators using the E2 Solutions software program.
- Initiate, schedule, and track travel authorizations and vouchers for the CO, DD, and other Front Office staff as required.
- Ensure all travel arrangements comply with federal travel regulations and agency policies.
Calendar & Schedule Coordination
- Expertly manage Google Calendars for the Front Office, ensuring all appointments are accurate and up-to-date.
- Strategically coordinate the complex schedules of the Commanding Officer (CO) and Deputy Director (DD).
- Proactively identify and resolve scheduling conflicts and ensure the principals are briefed and prepared for daily engagements.
Workflow Integration & VIP Liaison
- Act as a polished liaison between the Front Office and external VIPs, ensuring their requirements are seamlessly integrated into the CO and DD’s workflow.
- Facilitate high-priority meetings, including room reservations, attendee coordination, and material preparation.
Team Collaboration & Office Harmony
- Collaborate closely with other administrative assistants to optimize office workflows, share best practices, and provide back-up support as needed.
- Contribute to a harmonious and professional work environment through proactive communication, a positive attitude, and a commitment to team-based problem-solving.
- Coordinate multi-office administrative tasks to ensure consistent operations across the Aircraft Operations Center.
Required Qualifications & Competencies
- Customer Service Excellence: Must possess a strong customer service focus with a friendly, "polished," and professional appearance and attitude.
- Technical Proficiency: Demonstrated experience with Google Workspace (Gmail, Calendar, Docs) and specialized federal travel software (specifically E2 Solutions – this can be taught on the job).
- Interpersonal & Collaborative Skills: High level of competence in interfacing with executive-level leadership and VIPs. Proven ability to work effectively within a team of administrative professionals to ensure mission success.
- Discretion: Ability to handle sensitive information and high-pressure situations with poise and confidentiality.
- Organization: Exceptional attention to detail and the ability to manage multiple shifting priorities in a fast-paced aviation operations environment.
Performance Standards
- Calls and visitors are handled with a 100% "service-first" mentality.
- Travel authorizations are processed accurately and within required timelines.
- Calendars are maintained with zero overlapping conflicts unless specifically authorized.
- Administrative tasks are coordinated effectively with the broader team, ensuring no gaps in front office coverage or support.
Skills Required
- Manage front office phone line and reception duties, greeting visitors and VIPs
- Coordinate and process travel authorizations and vouchers in compliance with federal travel regulations
- Experience with Google Workspace (Gmail, Calendar, Docs) and expert calendar management
- Familiarity with E2 Solutions federal travel software (experience preferred; can be taught on the job)
- Ability to interface professionally with executive-level leadership and VIPs
- Handle sensitive information with discretion and maintain confidentiality
- Strong organization, attention to detail, and ability to manage multiple shifting priorities
- Collaborate with other administrative staff and provide back-up support as needed
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
