Administrative Assistant

Out-of-Scope
Temporary, Full-Time
Term: Up to 9 months
Multiple Positions
Location: Calgary or Edmonton
Pay Range: $50,328 – 62,897
Closes: June 12th, 2026

General Accountability

Responsible for processing claims transactions; entering data into the General Insurance System (GIS); and maintaining filing systems. Provides administrative support to the claims team and performs reception duties.
Key Accountabilities
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Support

• Opens and assigns new claims files and maintains accurate claim log for the unit

• Distributes mail and faxes to the appropriate claims and notifies file handlers.

• Manages the auto/injury claims email and provide timely response to inquiries and new claims.

Reception Duties

• Provides telephone inquiry support for the branch, providing answers and recommendations for a large volume of simple inquiries

• Acts as the first point of contact for all branch visitors.

• Interprets the needs of telephone inquiries and walk-in customers and direct them to the appropriate company representative.           

Administrative Support

• Maintains filing systems.

• Provides administrative support to the branch and regional management.

• Administers the mail/courier services for the branch.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.

• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.

• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.

• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategies and divisional strategies. 

• Manages risk in area of authority.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

• Grade 12/GED

• 6 months – 1 year experience in an office environment.

Knowledge, Skill & Abilities

• Knowledge of office procedures and office equipment.

• Knowledge of computers and Microsoft Word and Excel.

• Knowledge of procedures and practices in business operations.

• Knowledge of claims procedures. 

• Knowledge of the principles and practice of insurance.

At SGI CANADA, we’re committed to building a workplace where everyone feels seen and heard, and where every individual is respected. Our commitment to reconciliation includes actively hiring Indigenous people and creating opportunities for diverse talent to thrive. We offer more than a job; we embrace diverse backgrounds and experiences, provide a career with purpose, growth, and belonging. Join us and help shape a workplace where every voice matters and contributes to our shared success. 

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to [email protected] and we will work through your request with you. All information received will be kept confidential.