What you will do
- Liaison for customer visits including proactively scheduling and following up on customer meetings, tours and audits in multiple locations
- Point person for salesforce tour/audit requests in multiple locations
- Approve/Deny requests based on site availability and company guidelines
- Coordinate meetings and attendees
- Provide support for any necessary details-conference rooms, parts case and/or lunch request
- Coordination of conference room calendars to ensure smooth scheduling between multiple groups from multiple locations
- Coordinate weekly and monthly group meetings working with managers to ensure appropriate coverage
- Continual attention to detail while preparing correspondences, spreadsheets and presentations utilizing MS Word, MS Excel, MS PowerPoint, MS Outlook and Visio
- Plan, coordinate and execute celebration/engagement events in the respective location and assist with such events in our other locations if needed
- Help communicate information to the facility including updating wall boards ensuring metrics are current
- Logistical leader for various meetings including scheduling and preparing rooms
- Manage and maintain all office supplies needed including communicating with vendors
- Manage and maintain printer cartridges and be the point of contact for the printer vendor
- Manage mail collection, delivery and distribution in the respective building
- Respond to miscellaneous questions/requests from employees and guests including assisting with general facilities, HR and IT tasks (Collaborate & redirect to Support teams as needed)
- Site primary Point of Contact for facility and department vendors such as security, food service/vending, cleaning/janitorial, confidential shred, copiers, records retention, and others as required to ensure excellent performance and execution of work with minimal disruption
- Primary point of contact for the respective location, greeting employees and guests managing all visitors ensuring each guest is ITAR compliant
- Acts as the main ITAR coordinator and maintains the facilities compliance; ID screening and guest security badge management
- Take employee and vendor pictures for ID / access badge and distribute to new employees
- Work with the Facility Planner regarding new hire onboarding and Move/Add/Change request coordination/planning
- Work with HR and Facilities Planner for new hire onboarding process
CUSTOMER EXPERIENCE/TOURS
ADMINISTRATIVE SUPPORT
OFFICE SERVICE SUPPORT
FRONT DESK/VISITOR
OFFICE SPACE
What it takes
- High school/GED
- 2+ years office experience
- Exceptional organizational skills and planning abilities with attention to detail
- Show leadership and encourage open communication as the first point of contact
- Strong written and verbal communication skills are a must
- Working in a team environment communicating openly risks and or situational changes
- Strong proficiency with MS Office Suite (Outlook, PowerPoint, Word, Excel)
- Awareness and adherence to company policies around travel and entertainment
- Ability to independently prioritize and manage multiple tasks while meeting deadlines in a fast paced environment
- Proactive thinker
- Self-motivated enthusiastic and detail oriented attitude is required.
- Self-starter with a sense of urgency
- Flexible work schedule
- Ability to handle confidential and non-routine information
Bonus to Have
- Salesforce.com experience
Skills Required
- High school/GED
- 2+ years office experience
- Strong proficiency with MS Office Suite
Protolabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protolabs and has not been reviewed or approved by Protolabs.
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Healthcare Strength — Medical, dental, and vision options are broadly available and described as good to excellent. Additional protections like short- and long-term disability and life insurance bolster the overall package.
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Leave & Time Off Breadth — A starting PTO allotment plus paid holidays, along with added wellness and volunteer time, is emphasized, with some roles noting PTO growth over tenure. Paid caregiver leave appears in postings and supports flexibility for life events.
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Retirement Support — A 401(k) with company match and immediate vesting is offered, supporting long-term savings. This foundation is frequently cited alongside core financial benefits as a strong element of total rewards.
Protolabs Insights
What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
