KeenLogic is seeking an Administrative Assistant to support day-to-day operations and communications initiatives with our team at the House of Representatives. The Communications & Marketing team develops branding, messaging, and marketing materials on behalf of the CAO, which provides administrative, technical, and operational support to Members of Congress, committees, leadership offices, and district offices across the House.
This position plays a key role in supporting internal communications, customer service operations, marketing coordination, and administrative functions that help ensure seamless execution of departmental initiatives.
Position Details
- Contract Length: Approximately 6 months beginning mid-July
- Schedule: 40 hours/week
- Core Hours: Monday – Friday, 8:30 AM – 5:30 PM
- Location: On-site office environment in Washington DC
- US Citizen
- Associate degree or equivalent professional experience
- Prior customer service experience
- Proficiency in Microsoft Office Suite
- Strong organizational, communication, and multitasking skills
- Ability to work effectively in a fast-paced professional environment
- Maintains the weekly and monthly calendar for House intranet sliders, campus-wide digital monitor advertisements, and other campus materials.
- Develops and maintains a tracking system for email marketing analytics with the aim to improve staff engagement and identify opportunities to reevaluate marketing strategies.
- Provide customer service to CAO departments and staff reaching out through the general CAO communications email inbox.
- Analyzes incoming requests to either satisfy the request within the CAO Communications and Marketing team or determine the proper routing for the request with the aim of providing a resolution at the first point of contact.
- Maintains emergency materials and constantly updates contact information for all CAO Communications staff.
- Organizes and maintains office supplies, equipment inventory, and equipment maintenance request within the Communications office.
- Maintains general working knowledge and understanding of CAO Communications services, practices, and procedures.
- Provides general support with/on a wide variety of administrative and customer focus tasks, as well as other miscellaneous assignments and planning initiatives.
- Performs other duties and special projects as assigned.
This position operates in a professional office setting with normal safety precautions. The role may require carrying light office materials and performing basic physical activities such as lifting, bending, crouching, and standing.
Skills Required
- US Citizen
- Associate degree or equivalent professional experience
- Prior customer service experience
- Proficiency in Microsoft Office Suite
- Strong organizational, communication, and multitasking skills
- Ability to work effectively in a fast-paced professional environment
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
