Description
Summary/Objective
The Clerical Administrator position will handle various responsibilities from the service and administration departments. Performs other related duties as required and assigned.
Essential Functions:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Processes customer applications and similar paperwork.
- Answers, screens, and directs calls on multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee, voice mail, or pager.
- Meets and greets all visitors; determines their needs and directs them to the appropriate employee/locations.
- Composes and types routine correspondence as required.
- Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
- Organizes and maintains file system; files correspondence and other records.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Performs other duties as assigned by supervisor.
- Excellent communication skills both verbal and written.
- Strong people and customer service skills in a professional setting
- Strong Microsoft skills and knowledge.
Requirements
- Excellent Customer Service skills and knowledge.
- Proficient in communications both verbal and written 3. Interpersonal Skills
- Problem Solving and Analysis skills
- Safety Focus
- Critical Thinking/Evaluation
- Reasoning skills
- Ethical conduct & practices
- Time Management
- Personal Effectiveness/Credibility
- Flexibility
- Timeliness
- Initiative
Required Education and Experience
* High School Diploma required; Associates Degree or higher desired.
* Ability to perform diversified clerical functions and administrative procedures.
*Excellent verbal and written communication skills.
*Mid to Proficient skills in Word, Excel and administrative software systems.
*Strong interpersonal skills.
*Ability to understand and follow written and verbal instructions
*Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
*Excellent attendance and promptness a must.
Preferred Education and Experience
*Associates Degree or higher desired.
*Strong Microsoft Office skills and knowledge
*Ability to understand and follow written and verbal instructions
*Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
*Excellent attendance and promptness a must.
Other duties:
Please note, this job description is not a comprehensive listing of activities, duties or responsibility that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without
Skills Required
- High School Diploma required
- Associates Degree or higher desired
- Excellent verbal and written communication skills
- Mid to Proficient skills in Word, Excel and administrative software
- Strong interpersonal skills
- Ability to follow written and verbal instructions
- Excellent attendance and promptness
What We Do
R.F. MacDonald Co. services and sells boilers, pumps, and accessories for commercial and industrial applications, offering hydronic plumbing and heating equipment and supplies.
