What success looks like in this role:
• Provides support and serves as a subject matter expert across a business process service area.
• Interfaces with clients and internal departments in the resolution of complex inquiries using expertise and in-depth knowledge of related areas.
• Takes end to end ownership of user issues, working with relevant internal and external stakeholders to ensure ultimate resolution.
• Monitors and evaluates customer interactions and service delivery to ensure quality standards are met.
• Collaborates with colleagues, supervisors and other teams to resolve issues, share information and improve processes.
• Handles and/or further escalates complex problems to management or allied customer service groups.
• Provides process support for both internal and external clients.
• As required, works with vendors, subcontractors and other third-party stakeholders to ensure seamless service delivery.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
