Administrative Assistant

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Be the Backbone of Our Pension Administration Team
Why This Role Matters
Ever wondered who keeps complex pension systems running smoothly so thousands of people can retire with confidence? That's where you come in.
At TELUS Health, we're not just processing paperwork—we're providing peace of mind to plan members, administrators, and fund managers navigating the complex world of retirement benefits. As an Administrative Assistant on our Defined Benefit Pension Administration team, you'll be the essential link that keeps everything flowing seamlessly.
What you’ll do

You'll be the organizational powerhouse who:

• Keeps data flowing – Manage critical information across our Ariel pension administration platform and Excel systems, knowing that accuracy here means someone's retirement is protected

• Connects people to their benefits – Coordinate mass communications that help members understand their pension options

• Solves problems proactively – Spot opportunities to streamline processes and make the team more efficient

• Supports the bigger picture – From monthly client billing to special projects, you'll see how your work directly impacts client satisfaction

• Keeps operations humming – Handle the essential day-to-day tasks (mail distribution, filing, supplies) that keep a busy team productive

• Steps up when needed – Provide backup support to fellow administrative professionals and even jump on call centre relief when the team needs you

What you bring
 

You're someone who:

• Thrives in a dynamic environment – Juggling multiple priorities energizes rather than overwhelms you

• Sweats the details – You know that in pension administration, precision isn't just nice to have—it's everything

• Brings experience to the table – Post-secondary education OR 2+ years of relevant administrative experience

• Works smart, not just hard – You take initiative, work independently, and collaborate beautifully with your team

• Masters the tools – MS Office Suite (especially Excel) is your playground, and you're comfortable with office technology

• Communicates with polish – Whether written or verbal, you express yourself clearly and professionally

• Puts customers first – You understand that behind every form is a real person counting on us
   

Nice to have

• Experience in group benefits or the pension industry (you'll hit the ground running!)

Bilingual skills in English and French (opens doors to serve more clients)
 

Salary Range: $ 35,000 - $45,000
 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. 

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

• Flexibility to work in-office, virtually or a combination of both

• Generous company matched pension

• Opportunity to give back to communities in which we work, live and serve

• Career growth and learning & development opportunities to develop your skills

• And much more…

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.