Administrative Assistant

We are looking for an Administrative Assistant who is passionate about delivering excellent customer service, supporting daily property management operations, and enhancing the overall resident experience. The Administrative Assistant plays a vital role in ensuring smooth office operations, assisting Property Managers and Maintenance teams, and serving as a primary point of contact for residents and prospects. This role requires strong organization skills, exceptional communication, and the ability to manage multiple priorities in a fast-paced environment.

• Warmly greet walk-in residents, provide professional customer service, and assist with collecting rent payments as needed.
• Provide comprehensive administrative support for Property Managers, the Maintenance Manager, and the Regional Vice President.
• Assist Property Managers with submitting and monitoring rental applications in Propertyware, providing timely updates on application status.
• Conduct daily prospect follow-ups and enter feedback into Rently.
• Support Move-In orientations while following Bridge Homes policies and guidelines to ensure a positive resident experience.
• Assist Property Managers with delinquency outreach, including delinquency calls and small-balance follow-ups.
• Help answer phones, check voicemails, and return resident or prospect calls promptly.
• Prepare, update, and maintain spreadsheets and reports in Excel, ensuring accuracy and timely completion.
• Collaborate with the onsite team to support resident satisfaction initiatives and office workflow.
• Consistently deliver excellent customer service and support compliance with Fair Housing, state, and federal regulations.
• Perform other duties and special projects as assigned.

• Strong customer service skills and a professional, welcoming demeanor.
• Experience providing administrative support in a property management, real estate, or customer-facing environment (preferred).
• Excellent communication, time management, and organizational skills.
• Ability to multitask and manage competing priorities with attention to detail.
• Proficiency with Microsoft Office, especially Excel; experience with Propertyware or similar property management systems is a plus.
• Ability to work effectively both independently and as part of a team.
• Comfort working in a hybrid work environment, with the ability to work up to four days a week in the office as needed.

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance.
• Company-paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to benefits concierge service.
• Access to Mental Health & Well-Being services.
• 401(k): Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. Employees must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employees accrue 5.23 hours of paid time off per pay period, totaling 17 days per year.
• 11 Paid Holidays per year.

Parental Leave:

• After six (6) months of employment: 4 weeks paid (primary caregiver) or 2 weeks paid (secondary caregiver).

• After two years of employment: 12 weeks paid (primary caregiver).

Tuition Reimbursement: Up to $5,000 per year in pre-approved tuition expenses. Repayment obligations may apply if employment terminates within 24 months.

What we offer

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to benefits concierge service.
• Access to Mental Health & Well-Being service.
• 401K:Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months. 

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.

Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email [email protected].

Want to talk with someone about Bridge Culture?

At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity.

Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.

How it Works:

Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.

Why Participate:
You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.

• Personalized Connection: Connect with an employee who resonates with your professional interests.
• Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.