Administrative Assistant

Location: In Person – El Cajon
Employment Type: Full-Time
Hourly Pay Range: $18 – $24 per hour

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.

As an Administrative Assistant at Pacific Health Group, you will provide essential support to the Operations team, ensuring daily office activities run smoothly and efficiently. You will manage communications, assist staff and visitors, and maintain accurate records and schedules. This role is ideal for someone who is highly organized, detail-oriented, and motivated to contribute to a mission-driven organization committed to improving healthcare access.

• Answer and route incoming phone calls and emails with professionalism, ensuring inquiries are addressed promptly and accurately.
• Draft, edit, and format correspondence, memos, and meeting materials that reflect PHG’s values of clarity, accuracy, and professionalism.
• Monitor shared inboxes and ensure timely, appropriate responses to internal and external inquiries.
• Serve as the first point of contact for staff, visitors, and vendors, creating a welcoming and professional environment.
• Work alongside the executive team to provide administrative assistance, support special requests, and help execute leadership priorities.
• Greet and provide support for members, prospects, and visitors during office visitations, ensuring a positive and professional experience.

• Maintain staff calendars and schedule meetings, appointments, and conference calls for leadership and teams.
• Coordinate meeting logistics, including agendas, materials, technology setup, and follow-up documentation.
• Assist with planning internal meetings and office events, supporting logistics, catering, and communications to ensure smooth execution.

• Perform accurate data entry and update company databases, tracking systems, and internal platforms to maintain data integrity.
• Organize and maintain electronic files in compliance with company standards, ensuring easy retrieval and secure storage.
• Prepare reports, spreadsheets, and presentations to support leadership and team decision-making.
• Support other departments with ongoing tasks and activities, working alongside with department managers.

• Provide general office support at the El Cajon location, including handling mail, ordering supplies, and coordinating with vendors to maintain smooth operations.
• Assist with collection, processing, and tracking of checks, invoices, and basic billing support tasks, ensuring financial accuracy and timeliness.
• Support communication between the El Cajon office and remote teams to ensure efficient workflows, timely updates, and cross-location collaboration.

• Handle sensitive and confidential information with discretion, maintaining trust and upholding compliance with PHG’s policies.
• Uphold organizational professionalism by representing Pacific Health Group positively in all communications and interactions.

Other duties as assigned, not limited to the responsibilities outlined above.

Core Skills:

• Strong written and verbal communication skills, with the ability to present information clearly.
• Professionalism and discretion in handling confidential information.
• Exceptional organizational skills, attention to detail, and time management abilities.
• Reliability and the ability to work independently with minimal supervision.

Technical Skills:

• Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar, Meet).
• Experience using Monday.com or similar project management platforms.

Experiential Skills:

• Three or more years of administrative or office support experience.
• Demonstrated ability to manage multiple priorities, meet deadlines, and support dynamic office operations.

Preferred:

• Experience working in healthcare or nonprofit settings.
• Bilingual in English and Spanish to support diverse populations.

We are looking for team members who embody Pacific Health Group’s core values:

• Compassion: Ensure every interaction prioritizes dignity and respect.
• Accountability: Deliver accurate work and consistent follow-up that directly impacts outcomes.
• Collaboration: Contribute to team success and recognize the importance of collective wins.
• Professionalism: Represent the organization with integrity in all communications and responsibilities.
• Reliability: Provide consistent, dependable support to ensure the office runs smoothly.

Time Off & Leave

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement

Health & Wellness

• 90% Employer-paid Employee-Only Medical Benefits
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)

Financial & Professional

• 401(k) with Company Match
• Monthly Stipend
• Opportunities for professional development and internal growth

Culture & Perks

• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events

Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer

Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include:

• Submission of a completed internal application via our HRIS system
• A formal pre-screen with our recruiting team
• Completion of a skills assessment (if applicable to the position)
• Participation in a final interview with hiring leadership
• Receipt of a formal verbal offer from our authorized hiring team

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.