Administrative Assistant

Position Summary

Provides operational and administrative support to the Property Manager for assigned communities. Coordinates, enhances and maintains positive resident relations. Oversees portions of building operations, including resident ledgers, bill pay and vendor management. Monitors regulatory compliance and company policies and procedures related to property management.

Essential Job Functions

1. Enhance Resident Relations: Fosters good tenant relations by managing requests/complaints.  Receives tenant services requests and takes appropriate action to resolve issues. Manage resident service using property management systems, directing inquiries as required to the appropriate building operations departments.

2. Maintains a working knowledge of all maintenance programs to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident maintenance requests. Prepares service orders when residents call and distributes to appropriate associates for completion. Follows up on forwarded maintenance requests and makes sure that all residents are notified if there must be a delay. Ensures completion of resident service requests.

3. Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewals. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Makes follow-up calls, sends follow-up literature and pursues rental status.

4. Conducts move-in and move-out inspections of apartments to determine applicable charges for damages. Conducts inspections to determine market readiness and implements high quality standards of cleanliness and aesthetic appearance. May perform interim unit inspections.

5. Collects rent from residents, verifies amount paid, accounts for discrepancies, deposit rent checks, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating eviction procedures as necessary.

6. Records and files:  Maintain records and files of building office operations including contracts, purchasing records, notifications, permit renewals and violations. May prepare purchase orders, code and process vendor invoices for payment, send documentation to Corporate Office and follow up on vendor payment inquiries.

7. Maintain Certificates of Insurance:  Ensure all tenant and vendors working within the building meet certificate of insurance requirements. Review and file all certificate of insurances submitted to building office.

8. May perform other duties as necessary.

Education

This position requires a(n) High school diploma / GED

Additional degree(s) that are preferred for this position include:

Associate Degree in Property management

Work experience

1-2 Years Leasing, Bookkeeping, Operations

Compensation

Commensurate with Experience

$20.48 - 28.67 hourly

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

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