Administrative Assistant

Posted 21 Hours Ago
Be an Early Applicant
Boca Raton, FL
Senior level
Healthtech
The Role
The Administrative Assistant will support day-to-day operations, assist field care managers and office staff, handle customer service via phone and video, liaise with corporate departments, monitor billing information, onboard new clients, and perform additional duties as assigned.
Summary Generated by Built In

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.


 

Qualification:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

This is a part-time role working 10 hours per week.

Essential Duties and Responsibilities:

  • Fully understand the day to day operations, company policies and operational workflows and other aspects of business to properly support areas of operations based on requests.

  • Assist field care managers and office employees with any work related questions, troubleshooting, on-the-spot training.

  • Answer phones, greet and direct the public in a polite and professional manner.

  • Communicate on telephone/zoom video with clients and or families regarding any customer service or invoicing concern.

  • Liaison to Corporate departments including payroll, billing, AR, IT and other departments as needed.

  • Monitor client billing information and care manager payroll (including rates and hours) on a weekly basis to ensure errors are caught before invoices and payroll are processed.

  • Maintain an effective process for onboarding new clients, including production of welcome letters, introductory telephone calls and confirmation of key billing information.

  • Perform additional duties including leading and supporting projects and errands as assigned. 

Required Skills, Education and Certifications:

  • High school diploma or equivalent education required

  • 3 years of administrative assistant experience

  • Knowledge of appropriate software including: Microsoft Word, Excel, and Google products, Microsoft PowerPoint and Adobe Acrobat

  • Excellent customer service and problem-solving skills

  • Excellent verbal and writing skills 

  • Detail-oriented with the ability to keep up with fast paced processes

Physical Requirements:

  • Ability to lift and carry up to 10-15 pounds

  • Ability to sit, stand and walk for prolonged periods of time throughout the workday

  • Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.


Benefits for full time employees

  • Medical/Dental/Vision Insurance
  • TouchCare VirtualCare
  • Life Insurance
  • Health Savings Account
  • Flexible Spending Account
  • 401(k) Matching
  • Employee Assistance Program
  • PTO Plan for Non-Exempt Employees
  • Flexible PTO Plan for Exempt Employees
  • Holidays and Floating Holidays
  • Pet Insurance
     

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

#LI-TK

Top Skills

Excel
Google
Microsoft Word
The Company
Delray Beach, Florida
1,232 Employees
On-site Workplace
Year Founded: 2002

What We Do

By the year 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. For over 20 years, TheKey has helped clients achieve long-term aging at home with comprehensive, concierge-based care. As the leading private pay home care provider in the nation, TheKey is continuing to address this escalating demand with innovative leadership and a passion for excellence.

Managing the evolving needs of older adults, as well as those with dementia and other degenerative diseases, we are passionate about sustaining the autonomy, resilience, and dignity of our clients. As a result, our Scientific Advisory Board comprises researchers, clinicians, and advocates who provide cutting edge, advanced research, and clinical insights in the fields of aging, health, and patient care. This board influences our person-centered approach to dementia training and programming and drives us toward innovations that promote optimal care and quality of life for our clients.

Our Caregiver teams undergo extensive screening and receive the training, resources, and support they need to deliver an exceptional care experience. TheKey is the only national provider with dedicated, multifaceted support for clients and their families. Our Client Success Managers, Care Solution Managers, Staffing Managers, and Sales Associates help maintain transparent, supportive resources throughout the client journey. Founded in Silicon Valley in 2002 and now based in Southeast Florida and La Jolla, CA, TheKey has grown from one location to a $0.75B organization supporting 100 markets in the U.S., Canada, and Australia, with over 10,000 caregivers. TheKey continues to expand and address market demand with a keen eye on going above and beyond in supporting over 100,000 older adults to age with dignity at home and their families to live their best lives possible

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