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JOB SUMMARY
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
CORE WORK ACTIVITIES
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Attention to customer service with a professional and pleasant personality.
- Perform other reasonable job duties as requested by Supervisors.
SITE SPECIFIC PERKS
- Free on-site parking
- Discounted shoes through Shoes for Crews twice per year
- Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
- Water t-shirts provided (Activities and Engineering)
- Water bottles provided during shift
- Discount from on-site Food & Beverage outlets
- Discounted golf at local course when open
- “Way to Go” Incentive - $5 per mention deposited onto Wisely card
- Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter
- Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
- Birthday and holiday celebrations and team building outings
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Attention to customer service with a professional and pleasant personality
- Ability to use computers, keyboard, mouse or trackball, and point-of-sale systems
- Ability to prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
- Ability to communicate clearly and professionally and answer telephones appropriately
- Ability to maintain confidentiality and follow company policies and procedures
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
Hyatt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hyatt and has not been reviewed or approved by Hyatt.
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Wellbeing & Lifestyle Benefits — Hotel discounts and travel perks are widely viewed as standout elements that supplement base wages. Access to resources like Headspace, telemedicine, wellness reimbursements, and shift meals further enhances the non-cash package.
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Healthcare Strength — Medical, dental, vision, behavioral-health, disability, and life-insurance coverage for eligible employees are described as solid components of the offering. These benefits help the total package feel competitive even when base pay is seen as average.
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Parental & Family Support — Paid family leave and adoption assistance through a global policy provide meaningful support for caregivers and growing families. This family-forward design is presented as a differentiator within the broader benefits mix.
Hyatt Insights
What We Do
Hyatt, headquartered in Chicago, is a leading global hospitality company offering 20 premier brands. As of March 31, 2021, Hyatt's portfolio included more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents. Hyatt's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. Hyatt's subsidiaries operate, manage, franchise, own, lease, develop, license, or provide services to hotels, resorts, branded residences, and vacation ownership properties, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, tommie™, UrCove, and Hyatt Residence Club® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. The term "Hyatt" is used for convenience on this page to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.
Why Work With Us
Hyatt is proud to have a culture where coworkers become friends and family. Our focus on care for employees and guests has served as the heart of our business and made Hyatt one of the best hospitality brands in the world. As we continue to grow -- even during the most challenging times -- we never lose sight of what’s most important: people.
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