Etna Supply is seeking an organized, detail-oriented Administrative Assistant to support Inter-Commerce Express (ICE), part of the Etna Supply family of businesses. In this role, you’ll provide administrative support and assist with fleet coordination, maintain accurate records, respond to department needs, and coordinate communication between drivers, HR, and internal teams.
This opportunity is ideal for someone who enjoys a fast-paced work environment, takes pride in following through, and brings a helpful, dependable approach to supporting the team.
Who are we:
For more than 60 years, Etna Supply and its growing family of businesses have built a reputation for dependable service and strong partnerships. Etna Supply and its subsidiaries bring together wholesale distribution and transportation expertise to serve customers across a variety of industries. Established in 1993 and headquartered in Grand Rapids, Michigan, Inter-Commerce Express (ICE) provides trucking and transportation services across 48 states. Together, we’re committed to teamwork, continuous improvement, and treating people with fairness, integrity, and respect.
What We Offer:
- Competitive compensation, including bonus opportunities.
- Medical, dental, vision, and life insurance.
- Short-term and long-term disability coverage.
- 401(k) retirement plan with company match.
- Work-life balance with rare evenings or Saturdays and no Sunday hours.
- The stability of an established company with more than 60 years of growth and success.
- A fast-paced work environment with varied responsibilities and minimal travel.
Key Responsibilities:
- Provide positive customer experience through professional communication, timely responses, and dependable follow-up.
- Answer department calls and assist with billing and quoting.
- Administer the company fuel card program and coordinate internal use of fleet vehicles.
- Maintain accurate records for vehicle inspections, maintenance, licensing, insurance, and applicable DOT, OSHA, and FMCSA requirements.
- Assist with vehicle claims, incident documentation, and follow-up.
- Help develop and maintain standard operating procedures and fleet policies.
- Coordinate with ICE drivers and HR to support time-off tracking and related communication.
- Provide general office support, including ordering supplies, scanning, filing, data entry, and preparing correspondence.
- Assist with reports, special projects, and other departmental needs.
Knowledge, Skills, and Abilities:
- Strong organizational skills, attention to detail, and commitment to accuracy.
- Ability to manage competing priorities and follow through on tasks in a fast-paced office.
- Clear, professional communication and strong customer service skills.
- Proficiency with Microsoft Office and standard office equipment.
- Ability to work collaboratively with drivers, internal departments, and other business partners.
- Familiarity with fleet management systems is a plus.
Education and Experience:
- High school diploma or equivalent required; associate or bachelor’s degree is a plus.
- 3+ of administrative experience preferred.
- Experience with fleet coordination or familiarity with Department of Transportation (DOT) requirements is a plus.
- Valid driver’s license and ability to pass a substance screening required.
Etna Supply is an Equal Employment Opportunity Employer.
Skills Required
- High school diploma or equivalent
- Valid driver's license
- Ability to pass a substance screening
- Strong organizational skills and attention to detail
- Ability to manage competing priorities in a fast-paced office
- Clear, professional communication and customer service skills
- Proficiency with Microsoft Office and standard office equipment
- Ability to work collaboratively with drivers and internal departments
- Three or more years of administrative experience
- Associate or bachelor's degree
- Fleet coordination experience or familiarity with DOT requirements
- Familiarity with fleet management systems
What We Do
Etna Supply is a family of companies committed to providing the essential products, expertise, and support that keep water moving and businesses running. As a trusted partner to contractors, engineers, municipalities, and builders, we simplify sourcing for plumbing, HVAC, fire protection, municipal infrastructure, and more. We exceed our customers' expectations by providing outstanding customer service and on-time delivery, all at a fair and competitive price—no matter the size or complexity. Our Divisions and Subsidiaries: - Infusion Kitchen and Bath Showrooms: Our showrooms combine an unmatched selection of premium kitchen and bath products with expert guidance every step of the way. - Plumbing: A wide range of plumbing products, including fixtures, pipes, and valves, backed by expert knowledge for commercial and residential applications. - Waterworks: Piping supplies for efficient water delivery and drainage in subdivisions and major construction projects. - Municipal: Supplies essential infrastructure to government entities, including pipes, meter systems, fire hydrants, and support services. - Fire & Fabrication: Comprehensive fire protection systems for commercial buildings. - HVAC: Materials and expertise for hydronic heating systems, air and water heating, and snow melt solutions. - M&E Manufacturing: Custom pipe fabrication and fire protection services. - City Services: Expert water utility services for government contractors in water system maintenance and repair. - Inter-Commerce Express (ICE): Long-haul trucking and transportation ensuring efficient delivery for all projects. Partner with Etna Supply and experience a dedicated team that prioritizes your success! We’re also seeking talented individuals to join our growing family — explore our career opportunities today!
