Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.
At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.
Why work with us?
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.
Benefits of joining Impact Fire Services
When you join Impact Fire you will receive:
- Competitive compensation
- Pay is on a weekly cycle, every Friday
- Career Advancement Opportunities
- Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
- Company paid short and long-term disability
- Immediately vested in our 401(k) company match
- Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
- Exceptional guidance and support from our managers
- Collaborative culture & environment
- Robust training opportunities with company reimbursement upon achieving required licensing
- Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
- Opportunity to work alongside some of the best talent in the fire protection industry
This position will be out of our Mobile, AL Office.
This individual is efficient and comfortable being a member of a team. The ability to multi-task, while maintaining complex schedules and providing administrative support, is essential in this position. The ideal candidate for this job is resourceful, a good problem solver and organized. Assuring a steady completion of workload in a timely manner is key to success in this position.
Administrative Duties
- Answer and direct incoming phone calls and emails
- Greet customers, vendors, and visitors in a professional manner
- Maintain organized electronic and paper filing systems
- Process incoming and outgoing mail
- Manage office supplies and coordinate office maintenance needs
- Prepare reports, spreadsheets, and correspondence
- Support branch leadership with administrative tasks and special projects
Service Operations Support
- Assist with scheduling service inspections, repairs, and emergency calls
- Assist with technician schedules and dispatching
- Track inspection due dates and customer service requirements
- Verify service tickets are completed and properly documented
- Follow up with customers regarding appointments and service requests
- Assist with maintaining inspection and testing records
Customer Service
- Respond to customer inquiries
- Create and update customer accounts
- Handle service requests and or work orders
- Maintain customer contact information
- Prepare customer communications and notices
Sales and Estimating Support
- Assist in preparing quotations, proposals, and contract documents
- Track proposal activity and customer follow-ups
- Maintain project files, permits, and documentation
- Support project managers with administrative coordination and document control
- Assist with project closeout packages and customer documentation
- Assist sales representatives with administrative needs
Billing and Financial Support
- Assist with and create invoices from completed work orders
- Review technician paperwork for billing accuracy
- Assist with accounts receivable collections
- Process purchase orders and vendor invoices
- Track job costs and project expenses
- Reconcile branch reports and documentation
Project Administration
- Set up new projects in company systems
- Maintain project documentation
- Track permits, inspections, and compliance requirements
- Coordinate communication between customers, contractors, and field personnel
Compliance and Documentation
- Support site specific and OSHA safety documentation requirements
- Ensure inspection reports are properly filed
- Maintain licensing, certification, and training records.
- Organize inspection reports, contracts, and compliance documents
- Support safety program administration and recordkeeping.
- Ensure company records are accurate, complete, and up to date
- Assist with audits and internal reporting requirements
Fleet and Employee Support
- Help manage vehicle maintenance records
- Track fuel cards and vehicle information
- Process employee onboarding paperwork
- Coordinate uniforms, badges, and equipment requests
- Maintain employee personnel files
- Support payroll and timekeeping processes
Key Skills
- Customer Service
- Scheduling and Coordination
- Data Entry and Recordkeeping
- Microsoft Office
- Communication Skills
- Organization and Time Management
- Problem Solving
- Team Collaboration
- Billing and Documentation Management
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
Skills Required
- Proficient current use of Microsoft Office Suite, including Word and Excel
- Detail-oriented and comfortable working in a fast-paced office environment
- Exceptional communication skills
- Strong organizational skills and dedication to completing projects on time
- Strong interpersonal and communication skills
- High degree of accuracy when performing data entry
- Successful completion of a drug test
- Successful completion of pre-employment background screening
What We Do
Impact Fire is a full-service fire protection and life-safety company serving businesses across the United States. Its certified technicians design, install, inspect, monitor, maintain, retrofit, and repair fire safety systems, including extinguishers, sprinklers, alarms, and kitchen suppression systems. The company helps protect employees, customers, and property while supporting compliance with local and national fire codes, and offers service around the clock through licensed personnel.
