A Carter Lumber Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, acknowledging orders, updating schedules, scheduling service work, maintaining online shared files, assisting sales reps/office staff and providing excellent service to customers for our Kitchen & Bath Department. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.
Requirements:
- Provide administrative support to the Kitchen & Bath department by managing order processing, coordinating vendor communications, maintaining project documentation, and ensuring timely follow-up on customer inquiries
- Excellent telephone and customer service skills
- Strong organizational and planning skills
- Ability to multi-task; strong time management skills
- Strong attention to detail
- Exceptional written and verbal communication skills
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Previous customer service experience
- Assists in creating and acknowledging orders in management system
- Ensures the paperwork process is running smoothly
- Assists customers by providing information on products, stock, and lead times
- Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
- Performs clerical duties such as data entry, filing, copying, and faxing
- Working with builders scheduling service work
- Using builders online scheduling programs, placing online orders with vendors
- Maintaining spreadsheets and checking vendor accounts for accuracy
- Contacting vendors with pricing issues, or other discrepancies
- Creating and placing warranty orders; maintaining order files
Benefits (full-time employees)
- Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
- Short and Long-Term Disability
- Company-paid life insurance and AD&D
- Optional supplemental life insurance
- Company-match 401(k)
- Vacation time and paid holidays
- Vendor incentives
- Room for growth; we promote from within!
- Military encouraged to apply!
Skills Required
- Excellent telephone and customer service skills
- Strong organizational and planning skills
- Ability to multitask and strong time management skills
- Strong attention to detail
- Exceptional written and verbal communication skills
- Knowledge of Microsoft Office, Outlook, Word, and Excel
- Previous customer service experience
What We Do
Carter Lumber is a family-owned building materials supplier serving professional builders across the United States. With more than 190 locations in 15 states, it provides lumber and other construction materials, supported by builder services and a focus on quality, competitive pricing, and customer service. The company also supports construction projects through roles such as project management and oversight of subcontractor work.
