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Job Description: Administrative Assistant
Client: NSW Fire Extinguisher Services Pty Ltd
Location: Manila, Philippines (remote/outsourced)
Reports to: Business Owner / Operations Lead (All-Flow Fire Protection)
Purpose
Provide administrative and coordination support to NSW Fire Extinguisher Services Pty Ltd, managing customer and strata communication, quoting support, reporting, and inspection scheduling, so the on-the-ground team can focus on servicing and compliance work.
Key Responsibilities
- Liaise with strata managers and building management on scheduling, service confirmations, and general enquiries
- Respond to customer and strata email enquiries in a timely, professional manner
- Must Have- Use Uptick job management/quoting software to support day-to-day operations
- Create and send service reports, compliance certificates, and job summaries to clients and strata managers
- Assist with preparing and following up on quotes for servicing, inspections, and installation work
- Follow up with clients and strata managers to book and confirm inspection appointments
- Maintain and update job and customer records, ensuring information is accurate and current
- Track recurring service and certification due dates (e.g. annual fire safety statements, 6-monthly testing cycles) and flag upcoming bookings
- Support invoicing and basic bookkeeping coordination as required
- Maintain confidentiality of client and building information
Requirements
- 2+ years' experience in an administrative, customer service, or coordination role, ideally within trade services, property/strata, or facilities management
- Strong written and verbal English communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word); experience with trade job management/quoting software highly regarded
- Highly organised, with the ability to manage multiple bookings, quotes, and follow-ups simultaneously
- Comfortable liaising directly with Australian clients and strata managers
- Associate or bachelor's degree in business administration or related field preferred, not essential with relevant experience
Join the A-Team and experience the A-Life!
Skills Required
- 2+ years of experience in an administrative, customer service, or coordination role
- Strong written and verbal English communication skills
- Proficiency in Microsoft Office, including Outlook, Excel, and Word
- Ability to manage multiple bookings, quotes, and follow-ups simultaneously
- Comfort liaising directly with Australian clients and strata managers
- Experience with trade job management or quoting software
- Experience in trade services, property or strata, or facilities management
- Associate or bachelor's degree in business administration or a related field
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
