At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW.
The Billing Support Specialist is responsible for reviewing invoices for pertinent information to manually enter the information into the customer’s portal or system.JOB RESPONSIBILITIES:
- Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
- Assist other team members to make follow up calls regarding customer problems
- Take ownership of each communication with the customer, ensuring follow up communication is made as needed
- Aggressively pursue collection of past due amounts
- Negotiate payment plans according to company guidelines
- Other duties, as assigned.
JOB REQUIREMENTS:
- High school diploma or GED. College degree preferred
- Experience with oil & gas billing
- Handle confidential information in a discreet, professional manner
- High level of accuracy and sense of urgency
- Communicate effectively
- Strong attention to detail
- Discretion with company and vendor information.
- ERP System experience (SAP preferred, Oracle, PeopleSoft.)
- Strong background in MS Office and Reporting Queries
- Focused on maintaining the highest level of customer service
BENEFITS:
- 401(k)/ Retirement savings
- Comprehensive Benefits (medical, dental, vision, life and disability coverage)
- Career growth
- Friendly work environment
- Paid vacation/holidays
Skills Required
- High school diploma or GED
- College degree
- Experience with oil and gas billing
- Ability to handle confidential information discreetly and professionally
- High level of accuracy and sense of urgency
- Effective communication skills
- Strong attention to detail
- Discretion with company and vendor information
- ERP system experience, preferably SAP, Oracle, or PeopleSoft
- Strong Microsoft Office and Reporting Queries background
- Strong customer service focus
DistributionNOW Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DistributionNOW and has not been reviewed or approved by DistributionNOW.
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Healthcare Strength — Core medical, dental, and vision coverage is available, and benefits are frequently characterized as good to excellent. HSA and FSA options and multiple medical plan tiers are also referenced.
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Retirement Support — A 401(k) plan is offered as part of the package. Retirement benefits are consistently present alongside core insurance coverage.
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Leave & Time Off Breadth — PTO, paid holidays, sick days, bereavement, military leave, and parental/family leave appear in the offering. These provisions support reasonable work‑life balance in several roles.
DistributionNOW Insights
What We Do
We operate primarily under the DistributionNOW and DNOW brands as a global distributor of the oil and gas and industrial markets. Through our growing DigitalNOW® platform, customers can leverage world-class technology across eCommerce, data management and supply chain optimization applications to solve a wide array of complex operational and product sourcing challenges to assist in maximizing their return on assets. Our energy product offering serves the energy industry – from upstream drilling and completion, exploration and production (“E&P”), midstream infrastructure development to downstream petroleum refining and petrochemicals – as well as in other industries, such as mining, chemical processing, liquefied natural gas (“LNG”) terminals, power generation utilities and renewables. The industrial distribution end markets include engineering and construction firms that perform capital and maintenance projects for their end-user clients. Our global product offering includes maintenance, repair and operating (“MRO”) supplies, pipe, valves, fittings, flanges, gaskets, fasteners, electrical, instrumentation, artificial lift, pumping solutions, valve actuation and modular process, measurement and control equipment. We also offer procurement, warehouse and inventory management solutions as part of our supply chain and materials management offering. We have developed expertise in providing application systems, work processes, parts integration, optimization solutions and after-sales support. Our solutions include outsourcing portions or entire functions of our customers’ procurement, warehouse and inventory management, logistics, point of issue technology, project management, business process and performance metrics reporting. We streamline our customers’ purchasing process, from requisition to procurement to payment, by digitally managing workflow, improving approval routing and providing robust reporting functionality.
