ADMINISTRATIVE ASSISTANT
Ashley Oaks Apartments - Charleston SC 29407
Salary - $22-to-$24 hour depending on experience
The Administrative Assistant provides high-level administrative and customer service support for a large, 420-unit multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.
Key Responsibilities
- Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service
- Manage high-volume phone calls, emails, and in-person inquiries
- Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation
- Maintain and organize a large volume of resident files, leases, and compliance documentation
- Process rent payments, assist with delinquency tracking, and support monthly reporting
- Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction
- Assist with move-ins and move-outs, including unit readiness coordination and documentation
- Prepare notices, correspondence, and community communications
- Support property manager with reports, data entry, and operational tasks
- Maintain office supplies and ensure smooth day-to-day office functionality
- Assist with resident events and community engagement initiatives
- Ensure compliance with company policies, fair housing regulations, and local/state requirements
Qualifications
- High school diploma or equivalent required; Associate degree preferred
- 1–3 years of administrative, property management, or high-volume customer service experience
- Experience in multi-family housing or large communities preferred
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
Key Competencies
- Ability to handle high resident volume with professionalism and efficiency
- Strong multitasking and time management skills
- Customer-focused mindset with conflict resolution abilities
- Team-oriented with a willingness to support multiple departments
- Ability to maintain confidentiality and accuracy under pressure
Work Environment
- Office setting within a residential apartment community
- Frequent daily interaction with residents, prospects, and service vendors
Physical Requirements
- Ability to sit, stand, and walk for extended periods
- Occasional lifting of office supplies (up to 20 lbs)
Job Type: Full-time
Hours: 40 per week
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Paid time off
Schedule
- 8-hour shift
- Monday to Friday
Ability to Commute (Required)
- Charleston, SC 29407
Work Location
- In person
Skills Required
- High school diploma or equivalent
- 1-3 years of administrative, property management, or high-volume customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Associate degree
- Experience in multifamily housing or large communities
- Experience with property management software such as Yardi, AppFolio, or RealPage
What We Do
Asset Management Consulting Services (AMCS) provides specialized real estate asset management services to foundations, trusts, and high net worth individuals. The company focuses on helping clients who are experiencing low yields from non-real estate assets or who own under-performing real estate properties to maximize their yields and increase overall value.
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