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Element has an opportunity for an Administrative Assistant.Administrative Assistant will act as the liaison between customers and estimation team to ensure a premium quoting and customer service experience. The primary objective is to ensure that our customers have a seamless experience and are satisfied with Element's services. Customer Service will answer product and service questions, ensure that customers’ needs are met, and build relationships through daily communication with clients.
Salary: $20.50 - $22/hr DOE
Responsibilities
• Corresponding via email and phone with customers regarding requests for quotes• Basic blueprint reading (training will be provided, experience is a plus)• Assemble documentation for estimators• Upsell products when appropriate• Data entry into ERP and CRM systems• Escalation of customer service issues to appropriate department or manager• Provides general feedback to upper management so that they can adjust business strategy accordingly• Administrative and other duties as assigned by manager
Skills / Qualifications• 3 years in a customer service role preferred• Must have good organizational and time management skills• Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion• Ability to work in an open office with ample distractions• Must be able to function independently with a minimum amount of supervision• Interpersonal and problem-solving skills are a must• Must be able to collaborate and work effectively on a team• Must be able to read, write and speak English fluently
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Diversity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
“If you need an accommodation filling out an application, or applying to a job, please email [email protected]”
Skills Required
- Three years of customer service experience
- Strong organizational and time management skills
- Ability to analyze customer needs and respond promptly
- Ability to work in an open office with distractions
- Ability to work independently with minimal supervision
- Interpersonal and problem-solving skills
- Ability to collaborate and work effectively on a team
- Fluent English reading, writing, and speaking skills
- Basic blueprint reading experience
Element Materials Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Element Materials Technology and has not been reviewed or approved by Element Materials Technology.
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Leave & Time Off Breadth — PTO, floating holidays, and paid volunteer time are highlighted, with flexibility to use time off in many teams. This breadth of options adds practical value beyond base pay.
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Wellbeing & Lifestyle Benefits — Employee Assistance Program support, recognition programs, and “Smarter Working” flexibility are featured as part of the package. These offerings support day-to-day wellbeing and work–life fit.
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Fair & Transparent Compensation — Compensation is considered competitive in certain roles and markets, with location-based variation enabling stronger packages for some. This creates opportunities to land better-aligned offers when role and site match well.
Element Materials Technology Insights
What We Do
The Element Materials Technology Group is one of the world’s leading global providers of testing, inspection, and certification services for a diverse range of products, materials, and technologies in advanced industrial supply chains where failure in use is not an option. Headquartered in London, UK, Element’s c.9,000 scientists, engineers, and technologists, work across a global network of over 270+ locations, support customers from early R&D, through complex regulatory approvals, and into production ensuring their products are safe and sustainable, and achieve market access. In 2021, Element set out its new, industry leading environmental commitments, adopting science-based targets and committing to net zero emissions across its entire global business by 2035. These environmental commitments follow Element’s achievement of the highest ESG ranking in the testing, inspection and certification industry from Sustainalytics, a global leader in ESG research and data.
