Administrative Assistant

Job Title: Administrative Assistant      
Location:  Pueblo, CO   
Pay Range: $18.00 – $22.00/hour   
Hours: 8:00 AM – 5:00 PM

Brief Position Summary:

Responsible for greeting customers, answering a large volume of phone calls, routing them to the correct person/department, electronic filing of warehouse and sales documents into digital imaging system. Additional clerical duties as assigned, including assisting the returns department during down time by requesting and processing RGA’s and warranties and contacting vendors. Position is expected to consistently demonstrate Rampart’s values and quality customer service in each interaction.

Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart:

• You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them.
• You are a team player; willing to go above and beyond to help fellow employees.
• You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success.
• You want to work for a company who prioritizes giving back to the community.

Benefits, perks, and unique ways we support our employee’s well-being:

• Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
• Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
• 401k with company match
• Discretionary profit sharing
• Company paid long-term disability plan and company-paid life insurance
• Paid Time Off, company awards, and wellness program that includes a gym reimbursement
• Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
• Employee Assistance Program (EAP)

Responsibilities & Duties:

Primary:

• Interact with customers with the highest level of customer service whether on the phone or in person to ensure customer satisfaction
• Answer and transfer incoming calls to the appropriate person or voicemail
• Scan/file documents into the electronic filing system
• File Material test report
• Provide support to accounts receivable and accounts payable as needed
• Operate in accordance with Rampart’s established systems, policies and procedures

As needed:

• Research returns, request and process RGA’s and warranties
• Provide administrative support as needed for the organization
• Assist with other projects in the office
• Compile and disseminate daily employee “out” list
• Receive, sort, and forward incoming mail, processing mail as required by adding customer numbers or other identifying information
• Additional duties as assigned by Supervisor

Education, Skills, Training, & Experience Requirements:

• 1+ years of experience in customer service
• Experience using a multi-line switchboard phone system preferred
• Strong customer service skills
• Organization skills

Physical Requirements:

• Continuously (67-100% of the day) will be required to sit, talk, repetitively use hands, arms, and legs, and use eye/hand coordination
• Frequently (34-66% of the day) will be required to use fine manipulation and grasp
• Occasionally (1-33% of the day) will be required to stand, walk, bend over, reach overhead, crouch, kneel, balance, and push or pull,

Cregger Company dba Rampart Supply is a service, quality, and employee-oriented organization that is in the plumbing and heating wholesale business.  We promote a safe and drug free workplace.  Are you looking for a challenging career with a team that truly cares about its customers, employees, and community?  Come and be a part of a family-owned business that has been around for more than 50 years where you’re more than just a number.      

Learn more about what it’s like to work at Rampart online at www.rampartsupply.com/careers and check out our social media at any of the options below:    

All qualified applicant will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, gender expression as well as any other characteristic protected by federal, state and local law.