Job Summary
Job Description
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role is based in Huangpu, Guangzhou, On-site. Be part of a proactive, passionate, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
- Process a credit note or a debit note related to a sales order or customer complaint
- Coordinate customer complaints and service cases related to a sales order
- Respond to customer’s inquiry in a timely and accurate manner
- Build a strong partnership with internal and external stakeholders
- Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
- Support internal/external audit as needed
What Makes You the Right Fit
- Bachelor’s degree (no specific major fields required)
- 2-3 years' experience in Customer Service or Supply Chain of business to business
- Knowledge in domestic and international trade
- Expert knowledge of MS Office tools
- Knowledge in SAP
How Would You Stand Out?
- Fluent business English communication skills
- Effective communication skills across all levels of the organization
- Highly collaborative and team player
- Cross cultural awareness
- SAP training
- Microsoft Office tools training (Word, Excel, PowerPoint)
- Incoterm and Payment Term training
Why Choose Us?
- Full-paid social insurance.
- Annual leave and sick leave every year, lunch reimbursement.
- Comprehensive promotion channel
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Bachelor's degree; no specific major required
- 2-3 years of business-to-business customer service or supply chain experience
- Knowledge of domestic and international trade
- Expert knowledge of Microsoft Office tools
- Knowledge of SAP
- Fluent business English communication skills
- Effective communication skills across all organizational levels
- Highly collaborative team-player approach
- Cross-cultural awareness
- SAP training
- Microsoft Office tools training in Word, Excel, and PowerPoint
- Incoterm and payment-term training
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
-
Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
-
Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
-
Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
