The Role
Provide general administrative support to the branch and Office Manager, manage membership database with GDPR compliance, handle enquiries, assist with group insurance administration, distribute materials to recruits and staff, maintain the branch website, perform reception, hospitality and minute-taking duties, and deputise for the Office Manager as required.
Summary Generated by Built In
Reporting to the Office Manager you will be required to deal directly with work-based representatives, external enquiries and undertake all aspects of the administration function for the smooth running of the branch.
Key Responsibilities
- Assisting in the smooth running of day-to-day business
- Manage the membership via the database, proactively and in accordance with members notifications and subscriptions for ‘new, amend and end’, ensuring GDPR compliance.
- Assist with the administration of the Group Insurance scheme for serving officers, retired officers and police staff.
- Distribute information to all new recruits, transferees, and police staff. Review and follow up for returns.
- Answering both email & telephone enquiries.
- Providing administrative assistance to the full-time Board Principal Officers, including taking minutes at meetings as directed by the Office Manager when required and where practical.
- Update and maintain the Branch website at the direction of the Office Manager
- Housekeeping, hospitality, and reception duties in conjunction with the Office Manager.
- In the Office Manager’s absence, deputising for the Office Manager when required
- Any other relevant duties as directed by the Office Manager and/ or Branch Secretary
Skills, Knowledge and Expertise
- Excellent organisational skills
- Attention to detail
- Good communication skills; written and verbal
- Ability to deal with issues as they arise
- Able to prioritise workload
- Ability to work both alone and as part of a team
- Understand the importance of and maintain confidentiality and integrity
- Customer Service experience
- Good knowledge of MS Office including Outlook, Excel and Word
- Positive friendly manner
*Please note that these duties and responsibilities are not exhaustive and may be changed
from time to time in line with the reasonable requirements of the Police Federation and as
directed by the line manager, on behalf of the Branch.
Benefits
We offer multiple benefits to our Branch employees including: life assurance, onsite parking, private medical insurance, enhanced pension contribution, enhanced leave benefits, employee assistance program, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….
*Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
*Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
About
The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.
Skills Required
- Excellent organisational skills
- Attention to detail
- Good written and verbal communication skills
- Ability to deal with issues as they arise
- Ability to prioritise workload
- Ability to work independently and as part of a team
- Maintain confidentiality and integrity
- Customer service experience
- Good knowledge of MS Office including Outlook, Excel and Word
- Positive, friendly manner
- Experience managing membership databases and ensuring GDPR compliance
- Minute-taking and providing administrative support to senior officers/board
- Reception, housekeeping and hospitality duties
- Ability to deputise for the Office Manager when required
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The Company
What We Do
The Police Federation of England and Wales is a staff association for police constables, sergeants, and inspectors, representing their members' interests in matters of discipline, welfare, and other issues.
