Company Mission/ statement:
Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.
Comprehensive Benefits Package:
- Medical, Dental and Vision Insurance
- Health Spending Account
- Company-Paid Life Insurance
- Short Term Disability
- 401(k)
- Paid Holidays
- Paid Vacation and Sick Leave
- Employee Assistant Program
- Referral Bonus Opportunities
- Extensive Internal Training Program
Pay Scale: $16-$17.50hr.
Summary:
Provides administrative and center support and customer service functions to the service site, including but not limited to scheduling, filing, documentation, client services, research and billing. Requires strict compliance with professional, legal and confidentiality standards.
Essential Duties and Responsibilities:
- Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, tickets/documentation is completed, and agency policies and procedures, HIPAA Compliance
- Schedules appointments, prepares records for the daily appointments
- Keys in important consumer data to schedule appointments, inquire about benefits and for reimbursement purposes
- May file, release and copy protected healthcare information
- Answers phone calls, transfers to the appropriate parties, is courteous to the public, assists consumers with fee setting, benefit information, scheduling, sharing of other resources.
Special Attributes: Must possess a good attitude, work well with others, have a strong commitment to patient care, understand office flow, understand budgeting and have knowledge of Mental Health, Social Work or Health Care Fields.
Supervisory Responsibilities: May be asked to periodically oversee staff or lead by the Practice Manager.
Education and/or Experience: Must possess at least a High School Diploma. Office experience in the healthcare field preferred.
Skills Required
- High school diploma
- Office experience in the healthcare field
- Knowledge of mental health, social work, or healthcare fields
- Strict compliance with HIPAA, Medicaid/Medicare regulations, and confidentiality standards
- Ability to schedule appointments, prepare records, and perform data entry for client and billing purposes
- Ability to file, release, and copy protected healthcare information (PHI) appropriately
- Customer service and phone skills, including assisting consumers with benefits, scheduling, and resource referrals
- Understand office flow and basic budgeting
What We Do
Daymark Recovery Services is a private non-profit organization that provides a comprehensive range of outpatient, psychiatric, and residential services for the treatment of mental illness, substance use disorders, and developmental disabilities. Their mission is to inspire and empower people to seek and maintain recovery and health through evidence-based approaches, tailoring services to individual needs to increase effectiveness.
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