Duties
- Perform receptionist duties such as greet clients and visitors, answer all telephones and collect fees.
- Be responsible for all Clinic client admission intake paperwork including setting client fees, income verification, checking insurance, collecting payments, etc.
- Schedule appointments.
- Maintain client uniform charting system, including e-record billing.
- Complete filing.
- Operate various agency business machines.
- Closed chart audits.
- Answering requests for information pertaining to Clinic site.
- Prepare and print daily schedule.
- Complete monthly OASAS reports and enter PAS forms.
- Photocopying.
- Attend meetings as approved.
- Receipt of funds including preparation of bank deposit.
- Handle all incoming/outgoing mail.
- Maintain the highest degree of confidentiality in relation to Agency clients and financial information.
- Post all visits and payments in TIER.
- Order office supplies.
- Other duties as requested by the Clinic Manager.
- Check insurance eligibility.
Minimum Qualifications: High school graduate, preferably with specialization in business. At least one year of working experience with the ability to type at least 55 wpm, with transcription, Word and Excel experience.
Other Skills/Knowledge and Experience
- Excellent written and verbal communication skills.
- Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
- Ability to multi-task, have good problem solving & time management skills and the ability to remain calm in a crisis.
- E-Record.
Skills Required
- High school diploma or equivalent
- Specialization in business
- Minimum one year of work experience
- Typing speed of at least 55 wpm
- Experience with transcription
- Experience with Microsoft Word
- Experience with Microsoft Excel
- Experience using E-Record (e-record billing)
- Experience posting visits and payments in TIER
- Experience checking insurance eligibility and intake paperwork
- Ability to handle receipts and prepare bank deposits
- Excellent written and verbal communication skills
- Ability to work cooperatively with culturally diverse populations
- Strong multitasking, problem solving and time management; remain calm in crisis
- Ability to operate standard office equipment (copier, phone, etc.)
What We Do
FLACRA (Finger Lakes Area Counseling & Recovery Agency) is a private, not-for-profit agency founded in 1973 that provides comprehensive treatment and recovery services for individuals and their families affected by substance use, mental health disorders, and overall health and well-being. They utilize a holistic, whole-person care model and offer a wide range of services including clinical care, crisis support, supportive housing, and peer recovery programs across multiple counties in the Finger Lakes region of New York.
