At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.
We currently have a part-time opening in our New York, NY office for a Senior Sales Leader. Our position is for 40 hours per week at $26-$30 per hour, based on qualifications. We offer a generous PTO plan, paid holidays, and a 401(k) plan.
This is a fully in-office position, with work from home capability on a limited occasional basis.
Responsibilities include:
- Maintaining a system for keeping track of all inventory, as well as timelines for orders in process
- Prepping clothing to be delivered and assuring quality of all arriving inventory
- Work with CRM and order system to assist with alterations, returns, and delivery of clothing
- Occasionally attending client appointments with sales professional when extra assistance is needed
- Providing excellent and timely customer service for any client questions pertaining to their orders and appointments
- Setting up appointments and managing follow-up reminders
- Arranging pick-ups and deliveries with clients
- Problem solving for client issues that come up
- Creating efficient processes for communication and organization
- Coordinating daily schedule of both client and intraoffice meetings
- Interface with factories, home office, and outside vendors on a regular basis
- Assist with payments and order entry
- Helping to keep selling materials, such as fabrics, organized
- Assist with wardrobe coordination for clients on occasion
- Some personal assistance on occasional basis
- Using internet and social media, including LinkedIn, Instagram, and Zoom Info for potential client research
- Entering leads into proprietary system
- Sending introductory and promotional messages
- Creating call lists/hot lists for client meetings
Inventory Management
Client-facing Communication:
Providing administrative support to sales professional
Prospecting new clients
Maintaining a professional image to interface with high-end clientele
A successful candidate fits the following criteria:
- Confident, independent worker
- Strong communication skills (verbal, written, listening)
- Excellent organizational skills and highly detail-oriented
- Outstanding time management skills
- Professional customer service skills
- Familiarity with LinkedIn
- Proficient with Google Suite, experience with Slack and Asana (or similar task-management tool) preferred
- A motivated problem solver who is comfortable being flexible in a fast-paced environment
- Able to bend and lift 30 lbs
- Comfortable with out-of-office errands
- Two years administrative experience is preferred.
- Experience with a sales-oriented environment is a plus!
Skills Required
- Strong verbal, written, and listening communication skills
- Excellent organizational skills and high attention to detail
- Outstanding time management skills
- Professional customer service skills and client-facing demeanor
- Proficiency with Google Suite
- Familiarity with LinkedIn and use of social media for prospecting
- Ability to bend and lift up to 30 lbs and perform out-of-office errands
- Comfortable attending occasional client appointments and providing personal assistance
- Experience with Slack and Asana or similar task-management tools
- Two years administrative experience
- Experience in a sales-oriented environment
Tom James Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tom James and has not been reviewed or approved by Tom James.
-
Retirement Support — Programs include a 401(k), profit sharing, and employee ownership that emphasize long-term wealth building. These elements are presented as meaningful advantages for tenured employees.
-
Healthcare Strength — The package spans major medical, dental, vision, life insurance, and both short- and long-term disability. Coverage breadth is positioned to provide peace of mind for individuals and families.
-
Leave & Time Off Breadth — PTO is characterized as generous and a strong component of the package. Time-off allowances complement the broader benefits suite.
Tom James Insights
What We Do
Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality. Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer. The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth. The Tom James Company operates offices in 37 states, the United Kingdom, France, Holland, Germany, Australia & Canada. If you would like to learn more about our service and products, get in touch or visit our website at www.tomjames.com
