Responsibilities
- The Assistant's responsibilities include day-to-day support of their sales team member which includes tasks such as tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits. The assistant also has the privilege of helping to build the Tom James business. The job responsibilities of an assistant at Tom James are:
- Prepares necessary aspects for each day’s client visits
- Preps clothing to be delivered
- Locates necessary client information (A/R balances, sales sheet)
- Updates sales materials regarding fabrics/options
- Coordinates and maintains all client orders/files
- Delivers client communication such as:
- Setting up appointments
- Communicating about orders
- Scheduling deliveries
- Sending reminders
- Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
- Supports the sales efforts of the sales professional
- Manages daily calendar
- Organizes inventory
- Prospects new clients using internet and social media applications
- Enters referrals into CRM
- Sends introductory and promotional messages
- Creates call lists/hot lists
- Delivers exceptional customer service (during interactions such as contacting factories, working with accounting, navigating alterations and/or returns)
- Pursues efficiencies for processes and communication to make the sales process more efficient
- Picks up and delivers client items as needed
- Maintains a professional image to interface with corporate clients
Requirements and Criteria
- Confident, independent worker
- Strong communication skills (verbal and written, plus listening skills)
- Excellent organizational skills
- Outstanding time management skills
- Professional customer service skills
- Social media savviness (especially on LinkedIn & Instagram)
- Proficient using multiple forms of technology (Google Drive products, Microsoft products, etc.)
- Possesses basic accounting skills (such as balancing accounts)
- Enjoys being flexible and multitasking
- Motivated to tackle challenges
- Yearns to work in a fast-paced team environment
- Ability to bend and lift up to 20 lbs
- Valid Driver's License required (Exception: Larger metropolitan areas)
- Two years office-related experience is preferred.
- Experience with a sales-oriented environment is a plus!
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What We Do
Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality. Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer. The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth. The Tom James Company operates offices in 37 states, the United Kingdom, France, Holland, Germany, Australia & Canada. If you would like to learn more about our service and products, get in touch or visit our website at www.tomjames.com
