Job Responsibilities
- The Assistant's responsibilities include day-to-day support of their sales team member which includes tasks such as Social Media Marketing, new client prospecting, tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits. The assistant also has the privilege of helping to build the Tom James business.
- Entering new referrals into our system, communicating with other Sales Professionals to coordinate sales approach.
- Sending personalized communications to clients via text and email for birthdays, anniversaries, and other campaigns.
- Writing and sending thank you cards to clients.
- Scheduling and sending feedback texts to clients.
- Coordinating and performing client deliveries and pickups.
- Managing gifts for clients.
- Inspecting garments when they arrive to ensure quality and accuracy (e.g., correct name spelling, clean fabric, tight buttons, correctly rolling lapels).
- Managing Google Sheets and Asana for various tasks, including gifting, appointments, inventory tracking, and scheduling feedback texts.
- Handling garment alterations, including prepping for delivery and communicating with clients for drop-off, pickup, and shipping.
- Booking client appointments and scheduling conference rooms using Outlook.
- Managing TripLog expenses and reimbursements for national meetings, parking, and other business-related expenses.
- Printing reports to support Sales Professional performance and track client sales.
- Collaborate with current assistant on high priority tasks, client requests, and other support for the sales professional.
A successful candidate fits the following criteria:
- Confident, supportive, team-oriented, and able to work independently
- Strong communication skills (verbal, written, listening)
- Excellent organizational and time management skills
- Proficient using multiple forms of technology, including Google Docs, Sheets, and Forms
- Able to bend and lift 20 pounds
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What We Do
Tom James is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands. As one of the few remaining vertically integrated clothing retailers—meaning we control the entire manufacturing process ‘from sheep to suit’—we offer unparalleled value to those with an eye for quality. Our service model is based on a simple mantra: “We come to you with fine clothing.” Our clients never wait in line, fight for parking, or covet a garment that doesn’t come in their size. Our clients never settle, because we leverage the support of Tom James’ vertically integrated resources, nearly unlimited fabric and styling choices, plus, the technology of the digital age to offer our clients the individualized wardrobe service they prefer. The efficiency and value of our business model allows us to span all price points, from $800, entry level fully custom suits to the most coveted, 100% handmade garments in the industry: Oxxford Clothes, based in Chicago, using Holland and Sherry cloth. The Tom James Company operates offices in 37 states, the United Kingdom, France, Holland, Germany, Australia & Canada. If you would like to learn more about our service and products, get in touch or visit our website at www.tomjames.com
