We’re Hiring: CLIENT CARE COORDINATOR
Remote | Part-Time | US Pacific Hours
Help us support people on their mental health journey.
We're looking for a Receptionist cum Administrative Assistant to join our growing telehealth therapy practice. Based in California and work with individuals, couples, and families from a wide range of backgrounds, young professionals in tech, healthcare, business, non-profits, and more.
This is a remote, part-time position (Monday to Friday, 9AM–1PM Pacific Time preferred), and you'll be one of the first people new clients speak to. So warmth, professionalism, and a helpful attitude are key.
What you’ll be doing:
- Taking in new referrals and making sure they’re scheduled within 24 hours
- Answering calls and emails with a welcoming tone and helpful attitude
- Matching clients with the right therapist based on their needs
- Keeping records up to date in our electronic system (we use Simple Practice)
- Giving clients clear info about what to expect and what to bring
- Helping with internal transfers and booking new clients weekly
- Reaching out to clients with unpaid balances
- Maintaining reports, waitlists, calendars, and other admin tools
- Assisting with therapist credentialing when needed
- Communicating with the team when something needs attention
- Handling other admin tasks that help things run smoothly
What we’re looking for:
- Proven work experience in admin, front desk, healthcare support, or similar
- Great written and spoken English communication
- Detail-oriented and organized, especially with schedules and data
- Comfortable using Microsoft Office and office software (Simple Practice is a plus)
- Friendly and professional phone manners
- A reliable computer, strong internet, and a quiet, private space to work from
- Able to stay calm, manage multiple tasks, and prioritize as needed
What you’ll get:
- 100% remote setup
- Weekends fixed off
- A supportive, inclusive team
- Opportunities to learn about private practice and mental health care
- Non-tax rate
- Flexible, part-time hours (ideal for someone looking for work-life balance.
- Hours are Monday to Friday (9AM to 1PM PST preferred) part-time.
Ready to be the calm, kind voice that helps someone take their first step toward healing? If you're someone who thrives in a role that blends heart and hustle, we’d love to meet you.
Similar Jobs
What We Do
We partner with our clients and empower their success by providing consulting services across HR, accounting and SaaS integration. We leverage cloud technologies to accelerate our partners’ digital transformation and enhance their competitive advantage in the market. Our full suite of business solutions is designed to support each stage of our client’s journey, gradually evolving as their needs grow. WHO WE ARE LTD Global has been serving clients’ needs domestically and internationally since 2003. We specialize in providing support in Accounting, Administrative and Technical areas. We are a fast-growing small business headquartered in Pleasanton. LTD Global is a certified woman-owned business along with being Alameda SLEB certified and a participant in the 8(a) SBA program. We service clients in the Private, Non-Profit and Government sectors. WHAT WE DO LTD Global solves clients problems by providing consulting and services to support accounting, administrative, HR and recruitment, and technical needs. OUR PHILOSOPHY LTD Global is here to help make lives easier for our clients. We value integrity, reliability and trust. We have grown together with our clients that have partnered with us since Day 1. We know that we must adapt to the fast-changing business landscape. LTD Global takes pride in our company by utilizing technology options and tools in the industry that serve our clients best by helping us be more effective in the daily execution of tasks. We value giving back to our community and social-goodwill is a key component of our culture. This is why we support various non-profit organizations by donating our time and resources to help support these causes
