Job Summary: The Administrative Assistant assists the Property Manager and Assistant Property Manager in managing all move-ins, move-outs, re-certifications and unit inspections for the property. This position regularly processes detailed paperwork and interacts extensively with residents and staff. The ideal candidate is a team player with strong interpersonal, customer service, and organizational skills who pays attention to detail and thrives in active and bustling neighborhoods.
Status: Full-time, Nonexempt, Regular.
Location: Chinatown neighborhood, San Francisco
Hours: Monday through Friday, 9:00a.m. to 6:00p.m.
Salary: $27.40 - $28.84 per hour; Comprehensive Benefits
Resident Manager Unit: 2 bedroom unit
Schedule: Weekly Schedule. Onsite
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
Essential Functions
- Process daily email/mail and screen phone calls
- Handle typing, photocopying, faxing, scanning, and filing
- Create and maintain tenant files, work orders, referral lists & tenant rosters
- Create and ensure letters and notices are delivered on time to tenants
- Handle office hours & triage tenant complaints & work orders to appropriate staff
- Assist with monthly rent collection, batching and depositing
What You Will Do
- Regularly update all tenant rosters, referral lists and ongoing tenant data
- Assist with typing up letters, notices to enter, and warnings to tenants
- Assist with creating monthly newsletter to tenants
- Check property mail, rent, and work order boxes daily and distribute to appropriate staff
- Relay any reasonable accommodation request to Property Manager or Assistant Manager
- Process daily email and screen phone calls
- Maintain orderliness of property management office
- Handle typing, photocopying, faxing, and filing
- Responsible for managing the building when Property Manager and Assistant Property Manager are off-site
- Assist in rent collection and processing
- Enter work orders in Yardi software
- Other duties to support Property Manager as needed
- Must live Onsite and be available to handle after hours building emergencies including weekends and holidays. Must be able to respond and return to property within 2 hours.
Other:
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies, procedures, and safe work practices
- Other duties as assigned
What You Bring
- Working knowledge of Microsoft Word, Excel, and Outlook
- Good written and verbal communication skills
- Ability to work independently
- Pleasant and professional manner with residents
- Ability to work with people of diverse social, economic, and ethnic backgrounds
Education and Experiences (Minimum Qualifications)
- One (1) year office or administrative experience
- One (1) year experience using MS Excel (including formulas) for work or projects
- One (1) year experience using MS Word, Outlook, and the Internet
- Bilingual in Cantonese and English
- High school graduate or GED equivalent
- Basic math skills
Preferred Qualifications
- Bilingual in Cantonese/Chinese
- Experience with low-income/affordable residential property management
- Experience with security and/or reception work
- Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), California Certified Residential Manager (CCRM) or other equivalent designations
- Experience with Property Management software, especially Yardi
Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.
SAN FRANCISCO FAIR CHANCE ORDINANCE
All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Skills Required
- Working knowledge of Microsoft Word, Excel, and Outlook
- One (1) year office or administrative experience
- One (1) year experience using MS Excel (including formulas)
- One (1) year experience using MS Word, Outlook, and the Internet
- Bilingual in Cantonese and English
- High school graduate or GED equivalent
- Basic math skills
- Good written and verbal communication skills
- Ability to work independently
- Pleasant and professional manner with residents
- Ability to work with people of diverse social, economic, and ethnic backgrounds
- Must live onsite and be available to handle after hours building emergencies including weekends and holidays and return to property within 2 hours
- Experience with low-income/affordable residential property management
- Experience with security and/or reception work
- Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), California Certified Residential Manager (CCRM) or equivalent
- Experience with Property Management software, especially Yardi
- Bilingual in Cantonese/Chinese (additional phrasing listed as preferred)
What We Do
The Chinatown Community Development Center builds community and enhances the quality of life for San Francisco residents, serving as neighborhood advocates, organizers, planners, and developers and managers of affordable housing.
