Administrative Assistant II

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. 

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. 

www.uhn.ca

Union: Non-Union 
Number of Vacancies: 1 
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre   
Department: Medical Oncology and Hematology
Reports to: Wallace McCain Pancreatic Cancer Centre (WMPCC) – Clinical Service Manager                               
Salary Range: $25.56 – $31.95 per hour
Hours: 37.5 hours per week   
Status: Temporary Full Time (18 month contract)
Shifts: Weekdays; Monday–Friday
Closing date: July 6, 2026

Position Summary

The Administrative Assistant II provides administrative support to the multidisciplinary Wallace McCain Centre for Pancreatic Cancer (WMCPC) at Princess Margaret Hospital. The WMCPC is an integrated multidisciplinary program dedicated to delivering high-quality, patient-centred care from diagnosis through every stage of the patient journey.

As a key member of the WMCPC team, the successful candidate will work collaboratively with physicians, allied health professionals and the Clinical Service Manager to coordinate patient appointments, referrals and clinic activities while providing professional, compassionate service to patients, families and healthcare providers.

The role supports the day-to-day operations of the clinic through patient scheduling, medical documentation, maintenance of patient records, coordination of diagnostic testing and general administrative support. The successful candidate will perform duties consistent with the Medical Administrative Assistant II classification while contributing to the efficient delivery of multidisciplinary patient care.

Duties

• Schedule new patient consultations and follow-up appointments 
• Support referral triage and coordinate referrals within the multidisciplinary program.
• Schedule diagnostic tests, procedures and laboratory investigations as required
• Retrieve, organize and maintain medical records and clinical documentation from internal and external sources before and after clinic visits.
• Maintain accurate documentation within Epic, including transcription, order entry and multidisciplinary case conference documentation.
• Track outstanding clinical information, including pathology reports, diagnostic results and referral requirements.
• Maintain program databases, including REDCap, and ensure accurate and timely data entry.
• Coordinate meetings, prepare agendas and record meeting minutes as required.
• Provide administrative support to the Clinical Service Manager, physicians and allied health professionals.
• Maintaining Program Website
• Arranging Booking meetings for 3-15 people
• Perform other related administrative duties consistent with the Medical Administrative Assistant II classification.

• At minimum, Community College diploma in Medical Office Administration, Office Administration or an equivalent combination of education and experience, required. 
• Two to three years of administrative experience, preferably in a hospital or academic healthcare environment.
• Experience with patient scheduling, referrals and clinical documentation
• Coordinating patients throughout the continuum of care, from referral to treatment, is an asset.
• Proficiency with Microsoft Office applications.
• Experience using Epic (or another electronic medical record), scheduling systems and database applications.
• Experience with REDCap is an asset.
• Knowledge of medical terminology; experience in oncology is an asset.
• Excellent organizational, communication and customer service skills.
• Demonstrated ability to respond to patient and family concerns with empathy, professionalism and discretion.
• Ability to prioritize competing demands and work effectively in a fast-paced environment, both independently and collaboratively.
• Demonstrated attention to detail and ability to produce accurate, high-quality work in accordance with organizational standards.
• Strong commitment to maintaining patient confidentiality and commitment to workplace safety in accordance with the Occupational Health and Safety Act.
• Deliver excellent customer service while maintaining professionalism, confidentiality and sensitivity to patient needs.

 Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

· Competitive offer packages
· Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
· Close access to Transit and UHN shuttle service
· A flexible work environment
· Opportunities for development and promotions within a large organization
· Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
· Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.