The Administrative Assistant II position works in tandem with our clinical research staff and multiple other departments to provide excellent customer care to patients participating in our clinical research trials.
DUTIES & RESPONSIBILITIES
- Checking patients in at the front desk.
- Answer and direct phone calls.
- Organize and schedule meetings for the site and staff and take meeting minutes.
- Write and distribute emails, correspondence memos, letters, faxes, and forms.
- Manage medical record requests and receipts.
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system.
- Provide administrative support to the site management and the clinical staff.
- Properly and timely escalate all administrative issues to be resolved in a professional and efficient manner.
- Manage office supplies, shipping and receiving for non-clinical supplies, and office organization.
- Sanitizing and preparing the patient lobby.
- Assist in Opening and Closing the clinic as needed.
- Managing participant stipends (office visits, eDiaries, safety calls)
- Scheduling transportation for patients to and from the site
- Managing and communicating patient scheduling, site calendars, and office visits.
- Ordering/catering lunch for patients and site when applicable.
- Oversee inventory of gift cards, payment methods, and other items as necessary
- Cash/money handling for AMEX and CRIO
- Any other duties/ tasks assigned by the manager.
KNOWLEDGE & EXPERIENCE
Education:
- High School Diploma or equivalent required
Experience:
- 1+ years experience as an administrative assistant, required
- 1+ years in a clinical or medical office, required
Credentials:
- N/A
Knowledge and Skills:
- Proficiency with computer skills is required.
- Able to handle multiple tasks at a time with attention to detail.
- Must be reliable and have strong communication skills.
- Able to work in a fast-paced environment with the flexibility to handle various duties and projects at one time.
Skills Required
- High School Diploma or equivalent
- 1+ years experience as an administrative assistant
- 1+ years experience in a clinical or medical office
- Proficiency with computer skills
- Strong communication skills
- Ability to handle multiple tasks with attention to detail
- Reliable and able to work in a fast-paced environment with flexibility
- Cash/money handling experience (e.g., AMEX, CRIO)
What We Do
DM Clinical Research is a multi-therapeutic network of clinical trial investigator sites headquartered in Houston, Texas. Founded in 2006, the company connects patients with trusted physicians to conduct cutting-edge research focused on quality and compassion, aiming to deliver advanced, preventative medicine to underserved communities. They operate a national network of dedicated research centers and physician-embedded sites throughout the United States.
