Administrative Assistant I

Administrative Assistant

American Insurance Marketing Group

Johnstown, PA

Job Summary

Provide front-office coordination, team support, and administrative assistance to ensure a smooth, compliant, and professional client experience.

Primary Responsibilities:

Client Experience & Front Desk:

• Greet, check in, and assist clients promptly and professionally

• Maintain a clean, organized, and client-ready reception area

• Ensure all interactions comply with HIPAA confidentiality standards

Phone & Communication Management:

• Answer and route inbound calls using a multi-line system

• Provide accurate information or transfer calls to agents with supporting information

• Respond to voicemail, email, and general inquiries promptly

Scheduling & Coordination:

• Schedule and confirm appointments accurately

• Screen caller needs to ensure appropriate appointment scheduling

• Coordinate agent calendars and schedule changes

Data Entry & Systems Management:

• Enter and update client demographics and plan information in CRM

• Maintain compliant digital and physical records

• Verify completeness and accuracy of all client data

Office Support:

• Assist with application prep, document collection, and intake forms

• Prepare client files, forms, and meeting materials for agents

Office Operations:

• Manage office supplies and inventory, including occasional pickup

• Assist with meeting and event logistics (materials, refreshments, setup, off-site pickup if needed)

• Support marketing and community outreach efforts

Primary Skills & Requirements:

• High School diploma or equivalent required - Previous administrative, customer service, or insurance-related experience is a plus, but not required

• Strong organizational skills and attention to detail

• Excellent verbal and written communication

• Ability to multitask in a fast-paced environment Proficiency with Microsoft Office, CRM systems and office technology

• Knowledge of, or willingness to learn, industry regulations to ensure compliance

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.