Administrative Assistant (55400)

Mike’s Mechanical is hiring for a Customer Service Representative(CSR)/Administrative Assistant. Servicing the Lewis & Clark Valley for over 30 years with an A+ Rating with the Better Business Bureau, we're looking for motivated and hardworking individuals to join our team! For over 30 years Mike’s has been committed to taking care of the Lewis/Clark Valley’s comfort needs. What started out as a small HVAC service and install company has grown to include electrical and plumbing for all types of residential and commercial projects.

Job Title: Customer Service Representative/Administrative Assistant
Location: Lewiston, ID 83501
Pay: From $17+/HR, Depending on Experience
Schedule: Monday - Friday, 8:00am to 5:00pm
Benefits: 401K with up to a 4% employer match. Paid holidays, vacation & sick pay. Dental and Vision Benefit options covered at 100%. Three Medical plans to choose from, cost varies depending on plan. 
Position Type: Full-time

The Customer Service Representative/Administrative Assistant acts as the first point of contact for all office guests and is responsible for providing excellent customer service upon their arrival and ensuring their needs are met during their visit. This position is also the first point of contact for incoming calls and is responsible for answering calls, determining their purpose, and directing to appropriate department and/or staff while providing exceptional customer service. This position will also have administrative duties such as entering payables, assisting with payable check runs and year end tasks, creating reports, invoicing,

Position Summary:

• Greet all customers, determine their needs, and direct to proper personnel
• Answer calls providing excellent customer service, determine their needs, and route calls/messages to appropriate department and/or personnel
• Updating customer contact information in our system
• Collect customer payments
• Data entry
• Accurate invoicing
• Creation of spreadsheets or documents
• Organizing information from reports or spreadsheets
• Filing
• Accounts Payable assistance to include: Matching invoices with packing slips, Entering bills, scanning and uploading to the correct software, ensuring their accuracy, balancing vendor accounts, check runs, and year end tasks
• Creating purchase order #'s for project managers as needed 
• Assists management team and other departments as needed
• Other administrative duties as needed
• Other duties as assigned

Required Knowledge, Skills, and Experience:

• Outstanding Customer Service both in person and over the phone
• Excellent communication both verbally and written
• Basic understanding of administrative and clerical procedures and systems
• Proficient with Excel, Word, Outlook and other related software
• Strong multitasking ability
• Strong attention to details
• Must be able to work independently as well as part of a team
• Upbeat Personality
• Organized
• Adaptable to change
• Ability to quickly learn new computer software
• Previous office experience
• Previous accounts payable experience