Administration Team Leader

Job Description:

Administration Team Leader

Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH

Permanent. Full time, 40 hours a week. Monday to Friday on shifts between 7:30-18:00

£32,000 plus excellent benefits

We make health happen

The Administration Team Leader will manage a small team of multi-skilled administrators within our new Dartford Bupa Health Clinic. They will supervise and coordinate all reception and back-office administration requirements ensuring the smooth running of the administration team and onward requirements of the customer, while always ensuring an outstanding experience for our customers.

You’ll help us make health happen by

• Proactively deal with all issues which arise in administration matters, be that to do with the customer experience or your team

• Share best practice approaches to administration processes within the admin team and across the business

• Monitor and control all finance work carried out by the administrative team

• Forecast on a weekly basis to match capacity to targets

• Engage and motivate all employees within your team through coaching, one to ones, daily briefings, team meetings, written briefings etc, so that they understand the business objectives and the impact of their role on our success in conjunction with the centre manager

Key Skills / Qualifications needed for this role

• PC literate - excellent knowledge of MS office packages

• Experience of working within a busy clinical environment or medical secretary experience

• Previous leadership experience and people management skills

• Customer service experience and highly customer focused

• Excellent interpersonal, written and verbal communication skills

• Great organisation and time management skills

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets

• Wagestream - Have early access up to 40% of your earned wages within minutes

• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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