Administration Specialist

Company:Marsh

Description:

We are seeking a talented individual to join our Administration Operations team at Marsh, People and Investments. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Administration Specialist acts as a specialist in administration and superannuation, with a primary focus on resolving escalated issues, handling exceptions, and delivering excellent customer service. You will be a proactive problem solver who seeks solutions for members and the business, while collaborating closely with internal stakeholders to ensure service excellence.

We will count on you to:

• Process and perform peer review of allocated administration tasks accurately and within assigned/measured KPIs

• Prioritize workloads appropriately, managing escalations with care and urgency to achieve timely resolution

• Respond to inquiries from members and employers and initiate outbound contact where required, including effective inbox management within agreed service standards

• Liaise with Offshore administration team and other internal teams regarding transactions within Administration Operations

• Complete workforce management requirements, including daily recording of completed core tasks and contributing to team planning meetings

• Proactively suggest and support improvements to processes, quality initiatives, and training to improve efficiency and the member/client experience

What you need to have:

• VCE/HSC or equivalent

• Proven experience in an administration and/or customer service environment

• Minimum 2 years’ experience in superannuation administration (or closely related superannuation experience)

• Strong computer skills, including basic Excel, Word, and typing skills, with a high level of attention to detail

What makes you stand out:

• Experience working in a team environment and contributing to shared outcomes

• Demonstrated ability to manage exception-based challenges and work under pressure to meet strict deadlines

• A continuous improvement mindset, showing initiative and enjoyment of working collaboratively in a customer-focused environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.