Administration Manager

We are currently seeking a proactive and organised Administration Manager to join our team at Crown Equipment. The successful candidate will provide essential administrative support to ensure the smooth and efficient operation of the branch, supporting various departments including service, sales, and rentals.

This role requires excellent communication and organisational skills to manage daily office tasks, process documentation, and assist with customer inquiries, contributing to overall branch success.

Duties & Responsibilities

• Provide professional responsive support to internal and external customers, handling enquiries, calls, and ensuring efficient and effective business support services.
• Lead and coach the Administration Team to ensure high quality service delivery, operational efficiency and a collaborative customer focused culture.
• Review customer orders for both new and second-hand lift trucks’, ensuring all relevant information has been provided by the salesperson and maintain order intake spreadsheet and liaise with Head Office (HO) as required.
• Coordinate the movement, preparation, and documentation of trucks and equipment, supporting stocktake, relocations, workshop jobs and unit updates.
• Monitor service standards, productivity and KPI's to drive continuous improvement.
• Ensure accurate record management and compliance with organisational policies and legislative requirements.
• Provide general backup support to administration staff on a daily basis.
• Provide on-going administrative support and assistance within the Sales, Rentals and Service Teams at the branch.
• Accurately manage service and operational data, including job cards, quotations, costing, purchase orders, invoices, and customer information across CRM systems.
• Actively contribute to continuous improvement by collaborating with the team and supporting ongoing enhancements to systems and processes.
• Calculate and process End of Month (EOM) Accruals and Journals.
• Coordinate inventory management and assist with stocktake.

• Previous experience in an administrative role, preferably in a related industry.
• Experience leading administration or operation support teams preferred.
• Strong organisational skills with high attention to detail.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Proficiency with Microsoft Office Suite and familiarity with CRM systems.
• Customer-focused approach and ability to work well independently and collaboratively as part of a team.  

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.